{"id":2529526,"url":"https://alion.io/job/blackbaud-onboarding-systems-operations-specialist","title":"Onboarding Systems & Operations Specialist","company":{"id":36535,"name":"Blackbaud","domain":"blackbaud.com","url":"https://alion.io/company/blackbaud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-13T00:00:00Z","employer_posted_date":"2026-09-13","last_verified_at":"2026-11-02T13:55:50Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"About the role\nWe’re looking for a detail-oriented, analytical, and customer-focused Onboarding Systems & Operations Specialist to design and optimize digital onboarding experiences that help customers realize value faster and drive long-term product adoption. In this role, you’ll combine systems expertise, operational excellence, and data-driven decision-making to create scalable onboarding journeys that empower customers through self-service and personalized engagement. Working across Customer Success, Operations, Product, and Marketing teams, you’ll help purpose-driven organizations accelerate outcomes while expanding the impact they create through technology.\nExpected working hours are 1:00 PM-10:00 PM IST, with occasional flexibility to support collaboration during U.S. East Coast business hours\nWork Location & Schedule\nWork Location: Sky tech, Financial District, Hyderabad, India\nWork Schedule:\nThis role supports customers and stakeholders primarily during U.S. business hours.\nExpected working hours are 1 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.\nParticipation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs. \nWhat you'll do\nOwn and optimize digital onboarding platforms by administering, maintaining, and continuously improving onboarding systems, workflows, and customer experiences.\nBuild scalable customer journeys that guide new customers, new users, and re-engagement audiences through onboarding milestones, training, and adoption activities that accelerate time-to-value.\nDrive operational excellence by configuring and managing automated workflows, communications, milestone tracking, task management, and proactive engagement campaigns that enhance customer experiences while reducing manual effort.\nLeverage data and insights to monitor customer engagement, product usage, and health indicators, identifying opportunities for proactive outreach and improved adoption outcomes.\nCreate scalable enablement resources by developing onboarding playbooks, templates, educational content, self-service tools, and digital assets that support successful customer onboarding and growth.\nAdvance innovation through automation and AI by identifying opportunities to improve operational efficiency, increase self-service adoption, and deliver more personalized customer experiences.\nLeverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve.\nWhat you'll bring\n3-5 years of experience in a Software as a Service (SaaS) environment supporting Customer Success, Onboarding, Digital Engagement, Systems Administration, or Operations functions.\nKnowledge of digital onboarding strategies, customer lifecycle management, and customer adoption programs, coupled with experience supporting customer-facing operational processes.\nUnderstanding of workflow automation, customer engagement practices, usage analytics, and data-driven decision-making to improve customer outcomes.\nExperience working with customer success and engagement platforms such as Gainsight, EverAfter, Salesforce, Marketo, Goldcast, or similar technologies.\nStrong technical documentation, reporting, and data analysis skills with the ability to translate insights into actionable recommendations and scalable operational improvements.\nStay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube \nBlackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.\nBlackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. 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