{"id":2529519,"url":"https://alion.io/job/blackbaud-renewals-team-lead","title":"Renewals Team Lead","company":{"id":36535,"name":"Blackbaud","domain":"blackbaud.com","url":"https://alion.io/company/blackbaud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-20T13:24:10Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About the role\nWe’re looking for a collaborative, customer-focused, and results-oriented Team Lead, Customer Renewals to help drive retention and long-term customer success across our Growth and Emerging Market Digital customer portfolio. In this role, you will serve as an operational leader for our India-based renewal team, helping strengthen execution, improve forecast visibility, and support consistent customer engagement across the renewal lifecycle. Working closely with the Manager, Customer Renewals and cross-functional partners, you will help customers realize value from Blackbaud solutions while contributing to the success of purpose-driven organizations around the world. This is a unique opportunity to influence outcomes, elevate team performance, and help scale a high-impact renewals function through data-driven decision making, coaching, and operational excellence.\nWork Location & Schedule\nWork Location: Sky tech, Financial District, Hyderabad, India\nWork Schedule:\nThis role supports customers and stakeholders primarily during U.S. business hours.\n\nExpected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.\n\nParticipation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.\n\nWhat you'll do\nHelp protect customer retention and recurring revenue by supporting consistent execution of renewal strategies across the India-based team.\nDrive pipeline visibility and forecast accuracy by reviewing renewal opportunities, identifying risks early, and ensuring timely follow-up actions.\nCoach and support Renewal Representatives through customer conversations, negotiation preparation, objection handling, and renewal best practices.\nStrengthen operational excellence by reinforcing accurate customer relationship management system updates, renewal documentation, and process adherence.\nPartner across Sales, Customer Success, Finance, Product, Services, and Operations teams to remove customer roadblocks and support successful outcomes.\nSupport onboarding, peer mentoring, call reviews, team huddles, and knowledge sharing to improve team readiness and consistency.\nLeverage reporting, dashboards, artificial intelligence-enabled tools, and customer insights to identify trends, prioritize opportunities, and improve renewal performance.\nWhat you'll bring\n4+ years of experience in customer renewals, account management, customer success, sales, revenue operations, or a related software-as-a-service environment.\nStrong knowledge of customer retention strategies, recurring revenue models, contract renewals, churn mitigation, and pipeline management.\nUnderstanding of forecasting, opportunity management, risk assessment, customer lifecycle practices, and data-driven decision making.\nExperience using Salesforce or similar customer relationship management platforms, including dashboards, reporting, and productivity tools supported by artificial intelligence capabilities.\nProven ability to manage renewal portfolios, identify business risk, support revenue retention goals, and influence peers through coaching and leadership without direct management responsibility.\nThis role offers the opportunity to help shape a scalable renewal operation, strengthen customer outcomes, and contribute to the success of organizations making a difference in communities around the world. By combining operational discipline, customer advocacy, and continuous improvement, you will play a meaningful role in protecting customer value and supporting Blackbaud’s long-term growth.\nLeverageAI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve.\nStay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube \nBlackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.\nBlackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.","description_format":"text","description_chars":4588,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Nonprofits & Foundations","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-14T12:35:29Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.713,"p_room":0.55,"age_days":32,"expected_fill_days":29,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/blackbaud-renewals-team-lead","json_url":"https://alion.io/job/blackbaud-renewals-team-lead.json","meta":{"generated_at":"2026-10-20T21:09:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36535},"rest":"https://alion.io/mcp/rest/get_company?id=36535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackbaud-renewals-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackbaud-renewals-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackbaud-renewals-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackbaud-renewals-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackbaud-renewals-team-lead"}]}