{"id":2529521,"url":"https://alion.io/job/blackbaud-senior-manager-professional-services","title":"Senior Manager, Professional Services","company":{"id":36535,"name":"Blackbaud","domain":"blackbaud.com","url":"https://alion.io/company/blackbaud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":117200,"max":157500,"currency":"USD","period":"year","gross":null,"usd_annual":157500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-14T16:59:24Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Manager, Professional Services\nAs a Sr. Manager, Professional Services, you will lead a team of service delivery professionals responsible for delivering software implementation, advisory, and consulting services to our customers. This is a player-coach leadership role that combines people leadership, operational management, customer engagement, and delivery excellence.\nYou will be responsible for building and developing a high-performing team while ensuring successful customer outcomes, operational efficiency, and delivery quality. This role plays a critical part in supporting Professional Services objectives by driving utilization, resource planning, team development, and customer satisfaction.\nAs part of a larger cross-functional organization, you will collaborate closely with business analysts, business consultants, technical consultants, developers, conversion analysts, and organizational leaders to deliver exceptional customer experiences and achieve key business objectives.\nWhat You'll Do\nPeople Leadership & Talent Development\nLead, coach, and develop a team of Professional Services associates.\nFoster a culture of accountability, collaboration, continuous learning, and customer success.\nConduct regular coaching conversations, quarterly check-ins, performance reviews, and goal-planning discussions.\nSupport recruiting, onboarding, retention, succession planning, and career development initiatives.\nProvide ongoing feedback and mentorship to help associates achieve their professional goals.\nEnsure team members have the resources, support, and guidance needed to succeed.\nLead by example through integrity, customer focus, collaboration, and a commitment to excellence.\nProfessional Services Operations\nDrive achievement of team productivity, utilization, revenue, and operational goals.\nEnsure adherence to Professional Services methodologies, standards, and delivery practices.\nMonitor project health and delivery quality to ensure projects are completed on time, within scope, and within budget.\nForecast resource needs and proactively align staffing against project demand and sales pipeline activity.\nPartner with internal and external delivery resources to support successful service delivery.\nIdentify opportunities to improve operational effectiveness, scalability, and team performance.\nTrack and manage key performance indicators related to utilization, revenue, gross margin, and service delivery outcomes.\nCustomer & Delivery Leadership\nDevelop a strong understanding of customer needs and the implementation portfolio.\nSupport complex customer engagements and assist with project escalations.\nPartner with Sales and Business Development teams to provide delivery insights, project estimates, and scoping support.\nAdvocate for customer needs while balancing business objectives and delivery commitments.\nEnsure high-quality customer experiences throughout implementation engagements.\nRepresent the practice in departmental and company-wide initiatives.\nCross-Functional Collaboration\nPartner with Professional Services leaders and delivery teams to drive consistent execution and delivery excellence.\nCollaborate across consulting, technical, conversion, and development teams to achieve customer success.\nContribute to strategic initiatives that improve service delivery, operational effectiveness, and employee engagement.\nRequired Qualifications\n5+ years of direct people management experience, including performance management, coaching, employee development, talent planning, and performance reviews.\nExperience leading implementation, consulting, professional services, customer success, or customer delivery teams.\nDemonstrated ability to lead and motivate teams while balancing competing business priorities.\nExperience managing operational metrics such as utilization, capacity planning, resource forecasting, revenue, or service delivery performance.\nStrong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.\nExcellent written, verbal, and interpersonal communication skills.\nStrong attention to detail and commitment to delivering high-quality customer outcomes.\nAbility to effectively collaborate and influence across multiple teams and stakeholder groups.\nPreferred Qualifications\nExperience managing Professional Services, Implementation, Consulting, or Customer Success organizations.\nExperience supporting ERP, financial management, accounting, or SaaS software implementations.\nKnowledge of Financial Edge NXT, nonprofit financial operations, fund accounting, or comparable enterprise financial software solutions.\nExperience with utilization management, workforce planning, forecasting, and operational performance management.\nExperience managing customer escalations and executive-level stakeholder relationships.\nSuccess in This Role\nSuccessful candidates will bring a combination of people leadership, operational excellence, and customer-focused delivery experience. They will excel at developing high-performing teams, driving business results, managing competing priorities, and delivering exceptional customer outcomes. They will be energized by coaching others, solving complex challenges, and partnering across the organization to support both associate and customer success.\nStay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube\nBlackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.\nBlackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.\nThe starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:\nMedical, dental, and vision insurance\n\nRemote-flexible workforce\n\nWellness Programs\n\n401(k) program with employer match\n\nFlexible paid time off\n\nGenerous Parental Leave\n\nDonations for Doers\n\nPet insurance, legal and identity protection\n\nTuition reimbursement program","description_format":"text","description_chars":6591,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Parental leave","Vision insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Nonprofits & Foundations","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-14T12:35:29Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.634,"p_room":0.75,"age_days":29,"expected_fill_days":31,"reasons":["conf:12","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":157500,"is_top_pay":true},"html_url":"https://alion.io/job/blackbaud-senior-manager-professional-services","json_url":"https://alion.io/job/blackbaud-senior-manager-professional-services.json","meta":{"generated_at":"2026-10-15T17:39:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36535},"rest":"https://alion.io/mcp/rest/get_company?id=36535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackbaud-senior-manager-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackbaud-senior-manager-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackbaud-senior-manager-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackbaud-senior-manager-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackbaud-senior-manager-professional-services"}]}