{"id":2529498,"url":"https://alion.io/job/blackbaud-senior-technical-writer","title":"Senior Technical Writer","company":{"id":36535,"name":"Blackbaud","domain":"blackbaud.com","url":"https://alion.io/company/blackbaud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-29T09:40:00Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"We’re looking for a curious, detail-oriented, and AI-forward Senior Technical Writer to help create exceptional content experiences that empower our customers to get the most from Blackbaud solutions. This role combines technical writing expertise with innovative approaches to content development, leveraging AI-assisted tools and automation to deliver accurate, engaging, and scalable documentation. As part of a collaborative team, you’ll partner across product, engineering, design, and customer-facing functions to translate complex functionality into clear guidance that helps purpose-driven organizations achieve greater impact.\nIn this role, you'll help shape how knowledge is created, delivered, and maintained, while advancing modern documentation practices that improve customer experiences and increase team efficiency through the responsible use of AI technologies.\nWhat you'll do\nCreate high-quality user documentation, including online help, tutorials, release content, and knowledge resources using MadCap Flare.\nAccelerate content delivery by leveraging AI-powered tools, agents, prompts, and automation capabilities to improve productivity, consistency, and quality.\nTransform product requirements, technical specifications, and user stories into clear, accessible, and user-centered documentation.\nPartner with product managers, developers, designers, and other stakeholders to gather information, validate content, and ensure documentation accuracy.\nDrive documentation excellence by establishing and maintaining standards for clarity, accessibility, consistency, and usability.\nManage content development workflows through Azure DevOps and Azure Storage Explorer while supporting efficient documentation lifecycle management.\nExplore, evaluate, and recommend emerging AI technologies and best practices that enhance content operations and customer outcomes.\nWhat you'll bring\n5+ years of professional technical writing experience, including experience in a senior-level content development role.\nExpertise with MadCap Flare, structured authoring methodologies, and creating customer-facing technical documentation for software products.\nKnowledge of AI-assisted writing tools, prompt development, workflow automation, and content optimization practices that improve documentation effectiveness.\nUnderstanding of Agile development processes, user story-driven documentation, Azure DevOps, and Azure Storage Explorer environments.\nExperience producing accurate, scalable, and user-focused content while leveraging tools such as Microsoft Copilot, Claude, or similar AI technologies to improve productivity and quality.\nStay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube \nBlackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.\nBlackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. 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