{"id":2529495,"url":"https://alion.io/job/blackbaud-team-lead-sales-support","title":"Team Lead, Sales Support","company":{"id":36535,"name":"Blackbaud","domain":"blackbaud.com","url":"https://alion.io/company/blackbaud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T05:07:51Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About the Role\nThe Sales Support Team Lead is a key leadership role within Sales Enablement, responsible for leading and developing a team of Sales Support Analysts who provide operational and transactional support to the sales organization. The role combines team management, operational excellence, and hands-on subject matter expertise across complex sales processes, quote configuration, contract administration, and order management.\nThis leader serves as a trusted escalation point and cross-functional partner to Sales, Renewals, Contracts, Billing, and IT. The Team Lead will strengthen team capability, improve business processes, and help create a consistent, scalable experience for internal stakeholders. The role is well suited to a people leader who can balance daily delivery with coaching, continuous improvement, and forward-looking process innovation.\nWhat You Will Own\nTeam Leadership & Development\nLead, coach, and develop a team of Sales Support Analysts, fostering a culture of accountability, collaboration, learning, and continuous improvement.\nConduct regular one-on-one meetings, performance discussions, and career-development coaching.\nRecruit, onboard, train, and mentor new team members, ensuring operational readiness, knowledge transfer, and consistent standards.\nMonitor team performance, service levels, workload distribution, and development needs; take timely action to address risks and maintain effective support coverage.\nSales Operations Support\nOwn and manage the queue of incoming sales operations requests in Salesforce (SFDC), ensuring accurate prioritization, timely resolution, and a strong stakeholder experience.\nServe as the primary escalation point for complex quoting, contract, amendment, site-consolidation, migration-order, and order-management inquiries.\nProvide expert guidance to Account Executives on quote configuration, pricing, and sales processes within Salesforce and CPQ.\nDeliver white-glove operational support for strategic and enterprise-level opportunities, ensuring deal accuracy, policy alignment, and operational compliance.\nReview and validate pricing, configurations, and supporting documentation for complex sales transactions.\nProcess Improvement, AI & Operational Excellence\nEnsure operational requests are accurately categorized and documented to support meaningful reporting, analytics, and service improvement.\nUse operational data and trends to identify bottlenecks, recurring issues, and opportunities to improve efficiency, quality, and scalability.\nIdentify and responsibly apply automation, AI-enabled tools, and modern productivity practices to reduce manual effort, improve decision-making, and enhance service delivery.\nLead and participate in cross-functional initiatives focused on improving sales processes, systems, controls, and business operations.\nDevelop and maintain process documentation, training materials, playbooks, and best practices that support consistency, knowledge transfer, and scale.\nStakeholder Partnership & Escalation Management\nAct as a liaison across Sales, Renewals, Contracts, Billing, IT, and other business partners to resolve issues, clarify ownership, and streamline workflows.\nTranslate complex operational issues into clear options, decisions, and next steps for both technical and non-technical stakeholders.\nBuild trusted relationships across geographies and maintain strong daily partnership with U.S.-based stakeholders during U.S. Eastern Time business hours.\nWhat We're Looking For\nRequired\n5+ years of experience in Sales Support, Sales Operations, Deal Desk, Quote-to-Cash, or related commercial-operations function.\nPrior experience leading, coaching, or formally managing people, with evidence of developing team capability and performance.\nStrong knowledge of quoting, contract administration, order management, pricing, approvals, and operational handoffs that support sales execution.\nAdvanced proficiency in Salesforce or a comparable CRM platform, plus Microsoft Excel and PowerPoint with CPQ tools, is strongly preferred.\nExcellent written and verbal communication skills, with the ability to partner effectively across functions and organizational levels.\nAbility and willingness to work U.S. Eastern Time business hours from Hyderabad.\nDemonstrated curiosity and sound judgment in adopting automation, AI-enabled tools, and emerging technologies to improve team effectiveness.\nPreferred\nExperience supporting strategic or enterprise sales opportunities in a B2B SaaS or enterprise-technology environment.\nExperience with Salesforce CPQ and related contract, billing, e-signature, or reporting platforms.\nExperience leading process improvement, systems-enablement, automation, or AI-adoption initiatives.\nExperience supporting a geographically distributed team and stakeholders across India and the United States.\nBachelor's degree or equivalent practical experience.\nWhy This Role Matters\nThis role will shape the day-to-day effectiveness, capability, and culture of the Sales Support team in Hyderabad. The Team Lead will directly influence how quickly new team members become productive, how consistently complex sales requests are handled, and how effectively Sales Support partners with the wider business.\nThe right leader will combine strong people’s management with operational depth and a practical improvement mindset. Success in this role means building a high-performing team, creating scalable ways of working, and using data, automation, and AI-enabled practices to deliver dependable support as business needs evolve.\nStay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube \nBlackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.\nBlackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. 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