{"id":2529541,"url":"https://alion.io/job/blackbaud-yourcause-client-advocate-staff","title":"YourCause Client Advocate, Staff","company":{"id":36535,"name":"Blackbaud","domain":"blackbaud.com","url":"https://alion.io/company/blackbaud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Legal","role_family":"Legal","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":227000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":50},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-14T16:59:24Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Client Advocate, Staff\nAbout the Role\nAt YourCause from Blackbaud, our mission is to power social impact through technology. As a Client Advocate, Staff, you'll play a critical role in helping customers successfully navigate and maximize our platform. You'll serve as a trusted partner to employees and nonprofit administrators, combining technical troubleshooting with exceptional customer care to deliver meaningful outcomes.\nIn this role, you'll take ownership of customer issues from initial contact through resolution, working across phone, chat, and email channels to solve problems, share knowledge, and create positive customer experiences. You'll collaborate across teams, identify opportunities for improvement, and help shape how we deliver support at scale.\nIf you're energized by solving problems, learning new technologies, and helping others succeed, we'd love to hear from you.\nWhat You'll Do\nDeliver Exceptional Customer Support\nServe as a trusted resource for customers across phone, chat, and ticketing channels, adapting your approach to meet each customer's needs.\nInvestigate and resolve product and technical issues through troubleshooting, research, and root cause analysis.\nOwn customer cases from intake through resolution, ensuring timely follow-up, clear communication, and accurate documentation.\nBalance multiple priorities while maintaining a strong focus on responsiveness, quality, and customer satisfaction.\nEscalate complex issues effectively, providing concise and actionable summaries that help internal teams drive resolution.\nDrive Continuous Improvement\nDevelop expertise in YourCause products, integrations, support processes, and customer workflows.\nCreate and maintain knowledge base content using KCS practices to improve self-service and share solutions across the organization.\nIdentify recurring customer challenges and trends, partnering with internal teams to improve products, processes, and the overall customer experience.\nStay current on product enhancements, new features, and changes that impact customers.\nEmbrace Technology and Innovation\nLeverage internal tools, automation, and AI-powered resources to improve efficiency and deliver faster, higher-quality support.\nApply sound judgment and critical thinking when utilizing AI and support technologies.\nContinuously seek opportunities to improve workflows, enhance customer experiences, and expand your own knowledge and skills.\nContribute to a culture of accountability, collaboration, and continuous learning.\nWhat You'll Bring\n2+ years of experience in technical support, customer support, IT help desk, or contact center environments, preferably supporting SaaS products.\nExperience assisting customers through multiple support channels, including phone, chat, and ticketing systems.\nStrong troubleshooting and analytical skills, with the ability to investigate issues beyond scripted responses.\nExperience diagnosing and resolving technical or product-related issues directly with customers.\nFamiliarity with case management or CRM platforms such as Salesforce, Zendesk, or similar tools.\nExcellent written and verbal communication skills, including the ability to explain technical concepts to both technical and non-technical audiences.\nStrong organizational skills with the ability to manage competing priorities in a fast-paced environment.\nExperience with Knowledge-Centered Service (KCS) practices, or a willingness to learn and apply them quickly.\nA customer-first mindset, ownership mentality, and commitment to delivering timely, accurate, and empathetic support.\nStay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube\nBlackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.\nBlackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.\nThe starting base pay is $48,600.00 to $62,100.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:\nMedical, dental, and vision insurance\n\nRemote-flexible workforce\n\nWellness Programs\n\n401(k) program with employer match\n\nFlexible paid time off\n\nGenerous Parental Leave\n\nDonations for Doers\n\nPet insurance, legal and identity protection\n\nTuition reimbursement program","description_format":"text","description_chars":4865,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Parental leave","Vision insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Nonprofits & Foundations","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-14T12:35:29Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.59,"p_room":0.35,"age_days":51,"expected_fill_days":21,"reasons":["conf:12","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/blackbaud-yourcause-client-advocate-staff","json_url":"https://alion.io/job/blackbaud-yourcause-client-advocate-staff.json","meta":{"generated_at":"2026-10-15T10:44:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36535},"rest":"https://alion.io/mcp/rest/get_company?id=36535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackbaud-yourcause-client-advocate-staff"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackbaud-yourcause-client-advocate-staff"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackbaud-yourcause-client-advocate-staff"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackbaud-yourcause-client-advocate-staff\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackbaud-yourcause-client-advocate-staff"}]}