{"id":1710392,"url":"https://alion.io/job/blackcloak-client-account-manager","title":"Client Account Manager","company":{"id":1798008,"name":"BlackCloak","domain":"blackcloak.io","url":"https://alion.io/company/blackcloak","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T21:47:21Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-15T22:33:26Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"As a Client Account Manager, you’ll be responsible for maintaining and growing business relationships with corporate clients. Reporting directly to the VP of Revenue and working closely with Client Success, you will ensure clients are attaining maximum value from BlackCloak, renewing their relationship with BlackCloak every year, and scouting opportunities for growth within established accounts.\nYou should be the type of person who enjoys creating new relationships and fostering them over time. You will have a strategic mind - mapping out the champions, decision influencers, decision makers, and procurement personnel and processes within each of your assigned accounts - focused on making sure they all see value in their partnership with BlackCloak. You will be a trusted advisor to your clients as well as to your internal teammates in client success, sales, and marketing.\nWhat you will do\nManage relationships with key clients across industries\nCreate value-add through regular touchpoints\n\nCraft compelling reports on utilization and value-add stories\n\nPartner with the Client Success Team to deliver exceptional corporate and individual client engagement\n\nResearch and build new relationships within existing accounts, including with executive stakeholders\n\nCollaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team\n\nAchieve ARR goals\nCreate strategies and take necessary actions for maintaining industry-best renewal rates, on-time\n\nMeet and exceed upsell targets\n\nProvide reporting and insights both across the company and your accounts to ensure all see the value and success of the program\nPrepare and deliver ongoing account renewal and revenue expansion forecasts\n\nWork side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager\n\nProvide weekly utilization reports internally\n\nReport to clients monthly and quarterly, or weekly, as required.\n\nWhat you need to be successful\n5+ years experience in software and/or SaaS sales to large enterprises\n\nBA/BS or equivalent combination of education and experience\n\nTrack record of success consistently exceeding sales goals\n\nAbility to travel within the United States\n\nExperience with information security and online privacy a plus","description_format":"text","description_chars":2355,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed Security"],"lifecycle":[{"event":"open","at":"2026-10-02T17:06:57Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":16,"expected_fill_days":35,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/blackcloak-client-account-manager","json_url":"https://alion.io/job/blackcloak-client-account-manager.json","meta":{"generated_at":"2026-10-15T22:49:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34688,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1798008},"rest":"https://alion.io/mcp/rest/get_company?id=1798008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackcloak-client-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackcloak-client-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackcloak-client-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackcloak-client-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackcloak-client-account-manager"}]}