Enterprise Relationship Manager
Confirmed on the employer's own hiring board on Oct 16, 2026. First seen by Alion on Oct 12, 2026.
BlackCloak is seeking a motivated and skilled Enterprise Relationship Manager (Customer Success role) to join our dynamic team. As an Enterprise Relationship Manager, you will play a key role in ensuring the satisfaction, health, retention, and success of our enterprise champions and clients. You will establish relationships with key clients and proactively engage with them to understand their business and needs. If you have a passion for building relationships, a data-driven approach, and driving impactful change for clients, this is a great role for you.
What You Will Do
Manage a portfolio of enterprise clients as their main point of contact, building relationships with sponsors, champions, and enrolled executives and families
Own retention and adoption results for your book of business, including NRR, logo retention, enrollment, onboarding, and utilization
Partner with Sales to onboard new clients smoothly and get members enrolled quickly
Monitor account health and adoption, and step in early when an account shows signs of risk
Build relationships with multiple contacts at each client so every account stays engaged
Analyze utilization and account data to find trends, measure impact, and build the story for each review
Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports
Coordinate trainings and work with internal teams to resolve client issues quickly
Identify opportunities to expand program coverage and work with Sales to pursue them
Keep account records current and contribute to portfolio health reviews and forecasting
Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports
What You Need to be Successful
Bachelor’s degree in a relevant field; advanced degree is a plus
2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients
Familiarity with cybersecurity and privacy concepts, and interest in learning more
Clear, confident communication, including presenting to senior F500 stakeholders
Ability to gather and interpret data/information to support client success
Familiarity with AI tools and curiosity about using them to work smarter, from drafting content to analyzing account data
Motivated to deliver great results and able to work with some independence
Strong organizational and time management skills
Willingness to travel to meet with clients when necessary