{"id":2398939,"url":"https://alion.io/job/blackcloak-enterprise-relationship-manager","title":"Enterprise Relationship Manager","company":{"id":1798008,"name":"BlackCloak","domain":"blackcloak.io","url":"https://alion.io/company/blackcloak","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T19:27:55Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-16T05:52:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"BlackCloak is seeking a motivated and skilled Enterprise Relationship Manager (Customer Success role) to join our dynamic team. As an Enterprise Relationship Manager, you will play a key role in ensuring the satisfaction, health, retention, and success of our enterprise champions and clients. You will establish relationships with key clients and proactively engage with them to understand their business and needs. If you have a passion for building relationships, a data-driven approach, and driving impactful change for clients, this is a great role for you.\nWhat You Will Do\nManage a portfolio of enterprise clients as their main point of contact, building relationships with sponsors, champions, and enrolled executives and families\n\nOwn retention and adoption results for your book of business, including NRR, logo retention, enrollment, onboarding, and utilization\n\nPartner with Sales to onboard new clients smoothly and get members enrolled quickly\n\nMonitor account health and adoption, and step in early when an account shows signs of risk\n\nBuild relationships with multiple contacts at each client so every account stays engaged\n\nAnalyze utilization and account data to find trends, measure impact, and build the story for each review\n\nUse AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports\n\nCoordinate trainings and work with internal teams to resolve client issues quickly\n\nIdentify opportunities to expand program coverage and work with Sales to pursue them\n\nKeep account records current and contribute to portfolio health reviews and forecasting\n\nUse AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports\n\nWhat You Need to be Successful\nBachelor’s degree in a relevant field; advanced degree is a plus\n\n2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients\n\nFamiliarity with cybersecurity and privacy concepts, and interest in learning more\n\nClear, confident communication, including presenting to senior F500 stakeholders\n\nAbility to gather and interpret data/information to support client success\n\nFamiliarity with AI tools and curiosity about using them to work smarter, from drafting content to analyzing account data\n\nMotivated to deliver great results and able to work with some independence\n\nStrong organizational and time management skills\n\nWillingness to travel to meet with clients when necessary","description_format":"text","description_chars":2571,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed Security"],"lifecycle":[{"event":"open","at":"2026-10-12T22:57:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/blackcloak-enterprise-relationship-manager","json_url":"https://alion.io/job/blackcloak-enterprise-relationship-manager.json","meta":{"generated_at":"2026-10-16T08:55:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1798008},"rest":"https://alion.io/mcp/rest/get_company?id=1798008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackcloak-enterprise-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackcloak-enterprise-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackcloak-enterprise-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackcloak-enterprise-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackcloak-enterprise-relationship-manager"}]}