{"id":516129,"url":"https://alion.io/job/blackline-safety-order-management-representative","title":"Order Management Representative","company":{"id":1118,"name":"Blackline Safety","domain":"blacklinesafety.com","url":"https://alion.io/company/blackline-safety","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":1103},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-07-08T00:00:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-18T00:27:42Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":101},"description":"Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.\nThe Order Management Representative is responsible for processing and managing customer orders accurately and efficiently from entry to delivery. This role ensures a smooth order lifecycle by coordinating with internal departments and providing excellent customer service.\nResponsibilities:\nProcess high volume of product sales orders accurately according to standards.\nWhile processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers \nProvide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner.\nBe an example of professionalism and high standards.\nMeet customer care goals and service levels for an exceptional customer experience.\nIdentify areas of improvement and work with leaders to develop solutions and implement change.\nHandle shipping disputes and rush orders.\nEscalate customer discrepancies and provide suggestions on areas of improvement.\nProcess credit card payments.\nCollaborate with finance regarding invoicing and credit disputes.\nAbout You:\nHigh school diploma or equivalent required.\nMinimum 1 year experience in customer service, order processing, sales support, or a related field.\nStrong attention to detail and ability to work in a fast-paced environment.\nYou have experience with a CRM system (NetSuite considered an asset)\nYou demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional.\nYou enjoy customer service and supporting a dynamic team of sales professionals.\nEffectively assist in the accurate and timely processing of product and service orders.\nYou have sound mathematical skills to validate orders and assist our partners with their order inquires.\nYou are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools.\nYou are organized, detail-oriented and can multi-task in a fast-paced environment.\nYou are a team player who offers solutions and ideas to continually improve the business.\nYou consider yourself highly collaborative and are proactive in your approach to customer issues.\nYou are outgoing, courteous, ambitious, and present a professional demeanor.\nYou are a go-getter with a positive attitude, wanting to make a difference within your team.\nTotal Rewards\nAt Blackline Safety, we offer more than just a job-we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:\nCompetitive base salary and annual compensation review \nComprehensive health and dental benefits* \nMental health and wellness support \nFlexible work arrangements and hybrid work model for eligible positions \nPaid vacation, personal and sick days* \nProfessional development opportunities \nEducation funding \nA collaborative, inclusive, and mission-driven culture \nExclusive access to perks and discounts \nA flexible ‘Dress for Your Day’ environment \n*Eligibility and coverage vary by employment type and region.\nDiversity, Equity & Inclusion\nBlackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.\nIf you require accommodation during the recruitment process, please contact us at . We are committed to ensuring an accessible and equitable experience for all candidates.\nJoin Us\nIf you’re passionate about technology, safety, and making a difference, we’d love to hear from you. Apply today and help us build a safer, more connected world.\nUnauthorized Recruitment Communication Alert\nWe are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.\nBlackline Safety does not request payment or personal financial information at any stage of the recruitment process.\nPlease exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.","description_format":"text","description_chars":4703,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","IoT Platforms & Solutions","Industrial IoT (IIoT)"],"lifecycle":[{"event":"open","at":"2026-09-07T19:20:08Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.332,"p_room":0.28,"age_days":101,"expected_fill_days":42,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/blackline-safety-order-management-representative","json_url":"https://alion.io/job/blackline-safety-order-management-representative.json","meta":{"generated_at":"2026-10-18T00:28:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1118},"rest":"https://alion.io/mcp/rest/get_company?id=1118"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackline-safety-order-management-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackline-safety-order-management-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackline-safety-order-management-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackline-safety-order-management-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackline-safety-order-management-representative"}]}