{"id":1277256,"url":"https://alion.io/job/blackline-senior-customer-adoption-expert","title":"Senior Customer Adoption Expert","company":{"id":1833518,"name":"BlackLine","domain":"blackline.com","url":"https://alion.io/company/blackline-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pleasanton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":128000,"max":161000,"currency":"USD","period":"year","gross":null,"usd_annual":161000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-20T00:00:00Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-11-01T20:49:13Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":104},"description":"Make Your Mark:\nThe Senior Customer Adoption Expert will be responsible for leading the design, development, and implementation of advanced technical solutions that meet complex customer requirements and drive significant business value. This role involves providing expert technical guidance, collaborating with customers and internal teams, and ensuring the successful deployment and integration of BlackLine solutions (particularly Matching).You'll Get To:\nSuccessful design, implementation, and integration of advanced BlackLine solutions for customers.\nHigh customer satisfaction and positive feedback.\nTimely resolution of highly complex technical issues.\nEffective collaboration with internal and external stakeholders.\nContinuous improvement in technical knowledge and skills.\nSuccessful mentorship and development of junior team members. BEHAVIORAL COMPETENCIES\nCustomer-focused: Demonstrates a strong commitment to meeting customer needs.\nProblem-solving: Identifies and resolves highly complex issues efficiently.\nCommunication: Clearly conveys advanced technical information to non-technical audiences.\nTeamwork: Collaborates effectively with colleagues and customers.\nAdaptability: Adjusts to changing priorities and requirements.\nInitiative: Proactively identifies opportunities for improvement.\nLeadership: Guides and mentors junior team members. PROGRESSION READINESS\nDemonstrates mastery of core responsibilities and key qualifications.\nShows consistent performance and achievement of success criteria.\nExhibits readiness for increased responsibility and complexity in tasks.\nActively seeks opportunities for professional growth and development.\nDemonstrates leadership and mentorship capabilities. PROGRESSION PATHS\nIn-role growth: Lead Solutions Architect, Principal Solutions Architect.\nUpwards: Technical Solutions Manager, Director of Technical Solutions.\nTransferable skills: Product Management, Customer Success, Technical Support. ROLE-BASED LEARNING AND DEVELOPMENT OPPORTUNITIES\nOn-the-job training and mentorship from senior team members.\nParticipation in advanced technical workshops and seminars.\nAccess to BlackLine's internal knowledge base and resources.\nOpportunities to work on diverse and challenging projects.\nLeadership and mentorship training programs. VIRTUAL/ONLINE LEARNING OPPORTUNITIES\nOnline courses and certifications related to BlackLine products and services.\nWebinars and virtual training sessions on industry trends and best practices.\nAccess to online learning platforms such as LinkedIn Learning, Coursera, and Udemy.\nParticipation in virtual conferences and networking events.\nAdvanced leadership and technical training programs.\nWhat You'll Bring:\nDeep understanding of accounting and financial processes.\nAdvanced proficiency in BlackLine products and services.\nExtensive experience with ERP systems and integration.\nExcellent problem-solving and analytical skills.\nStrong communication and interpersonal skills.\nAbility to work independently and as part of a team.\nBachelor's degree in Computer Science, Information Technology, or related field.\n5-7 years of experience in a similar role.\nWe’re Even More Excited If You Have:\nSuccessful design, implementation, and integration of advanced BlackLine solutions for customers.\nHigh customer satisfaction and positive feedback.\nTimely resolution of highly complex technical issues.\nEffective collaboration with internal and external stakeholders.\nContinuous improvement in technical knowledge and skills.\nSuccessful mentorship and development of junior team members.\nThrive at BlackLine Because You Are Joining:\nA technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!\nA culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.\nA culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.\nBlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.\nBlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.\nSalary Range:\n$128,000.00-$161,000.00Pay Transparency Statement:\nPlacement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.\nIn addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.\nWe are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model - for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.\nBlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.\nAccommodations:\nBlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.","description_format":"text","description_chars":6477,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T02:06:21Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.683,"p_room":0.36,"age_days":104,"expected_fill_days":53,"reasons":["conf:7","velocity","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":161000,"is_top_pay":false},"html_url":"https://alion.io/job/blackline-senior-customer-adoption-expert","json_url":"https://alion.io/job/blackline-senior-customer-adoption-expert.json","meta":{"generated_at":"2026-11-01T21:03:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1833518},"rest":"https://alion.io/mcp/rest/get_company?id=1833518"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackline-senior-customer-adoption-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackline-senior-customer-adoption-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackline-senior-customer-adoption-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackline-senior-customer-adoption-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackline-senior-customer-adoption-expert"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1277256}},{"tool":"search_jobs","arguments":{"company":"blackline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1277256},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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