{"id":500223,"url":"https://alion.io/job/blackpearlconsult-it-support-engineer","title":"IT-Support engineer","company":{"id":446527,"name":"Black Pearl Consult","domain":"blackpearlconsult.com","url":"https://alion.io/company/blackpearlconsult","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"C","score":58,"open_postings":189,"ghost_share":0.704,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-08T00:00:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-11-04T06:10:01Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":119},"description":"We are partnering with a well-established organization in Dubai to recruit a VIP IT Support Engineer who is passionate about delivering exceptional technology support and customer service to senior executives and business leaders. This is an excellent opportunity for an IT professional who thrives in a fast-paced corporate environment and enjoys providing high-quality, white-glove support to executive stakeholders. You will play a key role in ensuring seamless day-to-day technology operations for senior leadership while maintaining the highest standards of professionalism, discretion, and responsiveness. As part of the client's ongoing commitment to building a diverse and inclusive workplace, applications from qualified professionals of all backgrounds are welcomed. The organization particularly encourages applications from talented women to help strengthen diversity within the team.Key\nResponsibilities\nProvide dedicated IT support to executives, senior management, and VIP users.\nDiagnose and resolve hardware, software, operating system, network, and mobility-related issues.\nSupport Windows and macOS devices, Microsoft 365 applications, and collaboration platforms.\nAdminister user accounts, access permissions, multi-factor authentication (MFA), and identity management.\nCoordinate executive onboarding and offboarding, ensuring all IT equipment and access are prepared and managed efficiently.\nSupport meeting rooms, video conferencing systems, and executive events.\nProvision laptops, desktops, mobile devices, and peripherals.\nInstall, configure, and maintain software applications and operating system updates.\nWork closely with internal technical teams and third-party vendors to resolve complex technical issues.\nMaintain accurate documentation of incidents, resolutions, and technical procedures.\nEnsure service requests and incidents are handled within agreed service levels while delivering an exceptional customer experience.\nRequirements To be considered for this role, you need to meet the following criteria:\n3-8 years of experience in IT Support, Desktop Support, End User Computing (EUC), or Executive/VIP Support.\nHands-on experience supporting Microsoft Windows and macOS environments.\nStrong knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.\nExperience with Active Directory, Microsoft Entra ID (Azure AD), and user identity management.\nExperience supporting iOS and Android mobile devices.\nKnowledge of ServiceNow or other IT Service Management (ITSM) platforms.\nStrong troubleshooting skills covering hardware, software, printers, networking, and peripheral devices.\nExcellent communication, interpersonal, and customer service skills.\nAbility to work independently while managing multiple priorities in a fast-paced environment.\nHigh level of professionalism, discretion, and commitment to delivering outstanding support to executive stakeholders.\nPreferred\nQualifications\nExperience providing dedicated support to C-level executives or senior leadership.\nITIL Foundation certification.\nExperience with Microsoft Intune, SCCM, or other endpoint management solutions.\nKnowledge of meeting room technologies, audio-visual equipment, and collaboration platforms. What We're Looking For The successful candidate will demonstrate:\nA strong customer-first mindset.\nExcellent problem-solving and troubleshooting abilities.\nConfidence in supporting senior executives in high-pressure situations.\nOutstanding communication and relationship-building skills.\nA proactive approach with strong attention to detail.\n• The ability to maintain confidentiality and professionalism at all times. If you are passionate about delivering exceptional executive IT support and are looking to join a professional and dynamic organization in Dubai, we would love to hear from you. Apply now by submitting your updated CV. Shortlisted candidates will be contacted for the next stage of the recruitment process. To view other roles we have, you may visit our website - www.blackpearlconsult.com","description_format":"text","description_chars":4037,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-07T09:22:56Z"},{"event":"open","at":"2026-09-09T06:40:00Z"},{"event":"open","at":"2026-09-20T06:20:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.154,"p_room":0.28,"age_days":119,"expected_fill_days":26,"reasons":["conf:0","agency","stale_co","ghost","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/blackpearlconsult-it-support-engineer","json_url":"https://alion.io/job/blackpearlconsult-it-support-engineer.json","meta":{"generated_at":"2026-11-04T07:12:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":446527},"rest":"https://alion.io/mcp/rest/get_company?id=446527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackpearlconsult-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackpearlconsult-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackpearlconsult-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackpearlconsult-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackpearlconsult-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":500223}},{"tool":"search_jobs","arguments":{"company":"blackpearlconsult.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":500223},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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