{"id":1711720,"url":"https://alion.io/job/blackrock-veterans-transition-program-client-service-associate","title":"Veterans Transition Program-Client Service Associate","company":{"id":5262,"name":"BlackRock","domain":"blackrock.com","url":"https://alion.io/company/blackrock","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":117500,"currency":"USD","period":"year","gross":null,"usd_annual":117500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-05T22:16:59Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About this role\nVeteran Transition Program-Client Service Associate\nWe recognize that veterans bring a unique and valued perspective to BlackRock thanks to their extraordinary backgrounds and experiences. The Veterans Transition Program is designed to support veterans in making the transition from military life to the civilian workforce. The Program offers participants the opportunity to work at the world’s largest asset manager for six months. On completion of the Program, successful participants will be offered permanent employment at BlackRock.\nOver the course of the Program, participants will:\nJoin teams and have an immediate impact;\n\nImmerse themselves in the work of their teams;\n\nGain an understanding of how BlackRock serves its clients;\n\nBe supported through training and mentorship;\n\nGet exposure to senior leaders;\n\nParticipate in social and networking opportunities.\n\nProgram Structure:\nThe program begins with an orientation where you’ll learn about BlackRock’s principles, mission, purpose, and culture. You’ll learn about the asset management industry and get an in-depth look at how BlackRock serves its clients. Following orientation, you’ll join your team and gain insights into the day-to-day life of an Associate as you develop subject-matter expertise through on-the-job learning and our industry-leading technology, Aladdin.\nAbout BlackRock\nBlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.\nAbout Client Experience\nOur mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:\n1. Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform,\n2.Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively,\n3.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and\n4.Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management\nTeam Overview\nThe Client Experience Management (CEM) team sits within CX Delivery and in partnership with the Client Businesses, is responsible for, the oversight of the servicing of the firm's clients. This includes service delivery, developing service solutions, and the enhancement of the client experience.\nRole Responsibility\nYou will work directly with Consultant Firms and our mutual clients to resolve operational client issues and raise more complex subject matters to internal partners. Initially supporting senior members of CEM in all aspects of client service, you will be encouraged to progress rapidly, and take on responsibility for independent Consulting Firm coverage. You would also collaborate with other internal teams to generate Requests for Proposal (RFP) responses by researching the operational data needed.\nClient Service Officer Role:\nBuild relationships, foster connectivity & manage expectations with clients\nNavigate BLK to develop solutions to service challenges, making the firm feel small to clients\nDrive the agenda on client experience ensuring transparency and execution in any client communication requirements\nParticipate in regulatory, platform, and client related projects\nOwn client service experience and tackle any responsibilities that the CEM team have relating to implementation impact on our client arrangements\nEnsure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams\nAddress new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners\nIdentify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach\n\nExperience\n5+ years of experience in financial services field preferred\nBA/BS equivalent\nStrong grasp of Microsoft Office applications is important, with technical skills that allows you to multitask many programs at once\nEfficiently handle deadlines and pose ability to work independently for routine client projects\nAn interest in the financial services/investment industry and a desire to learn, both independently and in group settings\nA self-starter knows when to raise issues as appropriate. Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises\nAbility to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creativity\nGood oral and written communication skills\nWhere will I be based?\nThis role will be based in our Wilmington, Delaware Office\nProgram Eligibility:\nMinimum of 2 years of Active Uniformed service\n\nBachelor’s degree obtained pre- or post-military service\n\nOpen to all U.S. Veterans, regardless of rank or branch of service\n\nMust be able to commence employment in late October/early November 2026\n\nFor Wilmington, DE Only the salary range for this position is USD$85,000.00 - USD$117,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.Our benefits\nTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.\nOur hybrid work model\nBlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.\n\nGuidance on AI use for candidates\nAt BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.\nAbout BlackRock\nAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.\nThis mission would not be possible without our smartest investment - the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.\nTo learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.\nBlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression),sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View theEEOC’s Know Your Rights poster and its supplementand thepay transparency statement.\nBlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustmentsare needed throughout the employment process, please email . All requests are treated in line with our privacy policy .\nBlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.","description_format":"text","description_chars":9655,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Hybrid work","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-02T17:31:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 22 · green card filings: 4","filings_12m":22,"filings_prev_12m":19,"green_card_filings_12m":4,"median_offered_wage_usd":146731,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.711,"p_room":0.55,"age_days":31,"expected_fill_days":30,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":117500,"is_top_pay":false},"html_url":"https://alion.io/job/blackrock-veterans-transition-program-client-service-associate","json_url":"https://alion.io/job/blackrock-veterans-transition-program-client-service-associate.json","meta":{"generated_at":"2026-10-06T00:23:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":449,"day_limit":5000,"remaining_today":4551,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5262},"rest":"https://alion.io/mcp/rest/get_company?id=5262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackrock-veterans-transition-program-client-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackrock-veterans-transition-program-client-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackrock-veterans-transition-program-client-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackrock-veterans-transition-program-client-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackrock-veterans-transition-program-client-service-associate"}]}