{"id":13074,"url":"https://alion.io/job/blacksmith-technical-support-engineer","title":"Technical Support Engineer","company":{"id":19767,"name":"Blacksmith","domain":"blacksmith.sh","url":"https://alion.io/company/blacksmith-sh","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":15,"ghost_share":0.133,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":161,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Claude","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-03-04T16:19:31Z","employer_posted_date":"2026-03-04","last_verified_at":"2026-10-20T02:39:31Z","board_verified":true,"closed_at":null,"days_open":229,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":228},"description":"About Blacksmith\nWe started by building infrastructure to run CI workloads really fast. Our first product helps companies run GitHub Actions substantially faster and cheaper by owning and operating our own global fleet of bare-metal machines rather than renting generic cloud VMs.\n\nToday, we orchestrate tens of millions of Firecracker VMs each week, running CI for 7,000+ companies and tens of millions in ARR. We’ve grown 10x so far in 2026.\n\nWe operate thousands of bare-metal machines across multiple regions, regularly schedule 100k+ vCPUs concurrently, and run a petabyte-scale Ceph cluster that we manage ourselves.\n\nWe’ve raised $58.5M from Seed to Series B, led by Google Ventures (GV) & Peak XV Partners, and we’re intentionally building a small, but exceptional team.\n\nBlacksmith was founded by a team with deep systems and scaling experience, including building search/ads infrastructure at Faire, and operating large distributed systems at Cockroach Labs. Our GTM is led by Jon Boyer, formerly Head of Sales at Zapier.\n\nWe're now extending the same CI infrastructure into a broader platform: running agent sandboxes at scale and building our own background coding agent on top of it.\n\nWhat you’ll be working on\nYou will work with Blacksmith customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.\n\nDevelop a deep technical understanding of the Blacksmith product & technologies.\n\nIdentify trends / patterns in customer issues and suggest ways we can improve our product. Provide that feedback loop from the customers to our internal teams.\n\nReproduce technical issues and work with the engineering team to resolve them.\n\nDevelop tools, processes & automations for diagnosing issues and optimizing the service for performance.\n\nCollaborate cross-functionally to create the best possible product experience for our customers.\n\nBuild out the foundations for Technical Support Engineering best practice, with a view to building out a team in the future.\n\nYou’re a good fit if you\nHave experience as an early Technical Support Engineer at a growth-stage business.\n\nSupporting customers on a highly technical product.\n\nIdeally you’ve worked with large scale distributed systems.\n\nExperience in setting up AI/agent native workflows.\n\nComfortable with Claude skills, MCP+CLI based tooling, and have created some AI native leverage in your current/previous roles.\n\nCan build robust, scalable processes, with an eye for aggressively automating manual tasks to create leverage for the broader support team.\n\nAlways take a customer first approach - you’ll go above and beyond to resolve an issue for the customer.\n\nEnjoy working cross functionally and want to be a key voice of the customer internally.\n\nCompensation and benefits\nMedical, Vision, and Dental insurance.\n\nCompetitive base + equity.\n\n401k match.\n\nUnlimited PTO.\n\nAnnual offsite.\n\nEarly-exercise stock options\n\n12 weeks fully paid parental leave (US)","description_format":"text","description_chars":2964,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Equity","Parental leave","Stock options","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-03-04T16:19:31Z"},{"event":"close","at":"2026-08-13T11:25:55Z"},{"event":"reopen","at":"2026-09-10T16:00:21Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.523,"p_room":0.44,"age_days":228,"expected_fill_days":161,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/blacksmith-technical-support-engineer","json_url":"https://alion.io/job/blacksmith-technical-support-engineer.json","meta":{"generated_at":"2026-10-20T04:19:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19767},"rest":"https://alion.io/mcp/rest/get_company?id=19767"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblacksmith-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblacksmith-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblacksmith-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blacksmith-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblacksmith-technical-support-engineer"}]}