{"id":3408803,"url":"https://alion.io/job/blackstone-eit-application-support-engineer","title":"Application Support Engineer","company":{"id":5155,"name":"Blackstone eIT","domain":"blackstoneeit.com","url":"https://alion.io/company/blackstone-eit","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":71,"ghost_share":0,"stale_share":0.493,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T17:02:10Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T00:17:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":3},"description":"We are seeking an experienced Application Support Engineer to provide L2/L3 support for enterprise applications. The role involves incident management, troubleshooting, application monitoring, user access administration, database support, and coordination with technical teams to ensure application availability and timely incident resolution.\n### Key Responsibilities\n- Receive, log, categorize, prioritize, and track application incidents and service requests.\n- Provide L2/L3 troubleshooting for application availability, performance, access, and backend processing issues.\n- Diagnose application defects, database errors, integration issues, and connectivity problems.\n- Perform root cause analysis and coordinate corrective actions with development and infrastructure teams.\n- Manage incidents and problems in accordance with agreed SLAs and ITIL practices.\n- Administer user access, roles, and permissions through Active Directory or Microsoft Entra ID.\n- Perform SQL queries and support database troubleshooting where required.\n- Monitor application performance and analyze logs using appropriate monitoring tools.\n- Maintain incident records, knowledge base articles, and technical documentation.\n- Coordinate with software vendors and technical teams on escalated issues.\n- Support audits through access logs, evidence collection, and compliance documentation.\n- Communicate with end users in Arabic and English and provide guidance on application issues.\nRequirements\nRequirements\n- 7+ years of experience in enterprise application support.\n- Strong experience in L2/L3 application support and incident resolution.\n- Knowledge of ITIL incident and problem management, SLA monitoring, and root cause analysis.\n- Experience with ServiceNow, BMC Remedy, Jira, or similar ticketing tools.\n- Experience with SQL Server, Oracle, MySQL, or similar relational databases.\n- Familiarity with Active Directory, Microsoft Entra ID, and user access management.\n- Experience with application monitoring and log analysis tools.\n- Knowledge of Windows and Linux environments.\n- Strong troubleshooting, analytical, and documentation skills.\n- Professional communication skills in Arabic and English.\nBenefits\n- Bachelor's degree in Computer Science, Information Systems, or a related field.\n- ITIL Foundation certification.\n- Microsoft Azure Fundamentals or equivalent cloud certification.\n- Experience supporting enterprise applications in complex organizational environments.\n- ServiceNow training or experience with enterprise application platforms is an advantage.","description_format":"text","description_chars":2561,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators","Custom Software Development","AI 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