{"id":2513528,"url":"https://alion.io/job/blackstone-eit-helpdesk-engineer","title":"Helpdesk Engineer","company":{"id":5155,"name":"Blackstone eIT","domain":"blackstoneeit.com","url":"https://alion.io/company/blackstone-eit","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":82,"ghost_share":0,"stale_share":0.549,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":61000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:25:03Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T01:47:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for an experienced IT Support / Service Desk Specialist to provide first-line technical support to end users, troubleshoot hardware and software issues, manage service requests and incidents, and ensure timely resolution and escalation of technical problems.\nThe ideal candidate will have strong hands-on experience supporting Windows/macOS, Microsoft Office, end-user devices, networking, and ITSM/ticketing systems, with excellent communication skills in both Arabic and English.\nKey Responsibilities\nProvide L1 IT support to end users through remote and onsite channels.\nLog, classify, prioritize, and resolve incidents and service requests through the ITSM/ticketing system.\nProvide hands-on support for:\nDesktops and laptops\nPrinters\nMobile devices\nWindows and macOS\nMicrosoft Office and standard business applications\nTroubleshoot basic TCP/IP, DNS, DHCP, and connectivity issues.\nSupport password resets, access requests, authentication, and account-related issues.\nInstall, configure, update, and patch software and end-user devices.\nMaintain accurate IT asset records and support equipment tracking.\nSupport IT setup and onboarding for new employees.\nFollow established ITSM workflows and escalation procedures.\nEscalate complex incidents to L2/L3 teams with complete troubleshooting documentation.\nDocument troubleshooting steps, FAQs, and solutions in the knowledge base.\nIdentify recurring issues and recommend service improvements.\nProvide remote end-user support when required.\nMaintain accurate ticket updates and ensure SLA requirements are followed\nRequirements\nRequirements\nDiploma or Bachelor’s degree in IT, Computer Science, or a related field.\nMinimum 2 years of hands-on IT Support / Service Desk experience; preferably 3-5+ years.\nStrong experience with Windows/macOS and end-user devices.\nStrong hardware and software troubleshooting skills.\nExperience with ITSM/ticketing systems, preferably ManageEngine.\nGood understanding of Incident and Service Request Management.\nBasic understanding of Change and Problem Management.\nBasic networking knowledge: TCP/IP, DNS, DHCP.\nExperience with software installation, configuration, updates, and security patches.\nStrong remote-support experience.\nGood documentation and troubleshooting skills.\nArabic and English communication skills.\nPreferred Certifications\nCompTIA A+\nMicrosoft MCP\nITIL Foundation\nIdeal Profile\nA hands-on IT Support professional with 3-5+ years of experience, strong L1/service desk and end-user support capabilities, good ITSM knowledge, and preferably CompTIA A+, Microsoft, or ITIL certification.","description_format":"text","description_chars":2603,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators","Custom Software Development","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-14T09:25:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-15T04:54:13Z"},"pay":null,"html_url":"https://alion.io/job/blackstone-eit-helpdesk-engineer","json_url":"https://alion.io/job/blackstone-eit-helpdesk-engineer.json","meta":{"generated_at":"2026-10-15T04:54:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7221,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5155},"rest":"https://alion.io/mcp/rest/get_company?id=5155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackstone-eit-helpdesk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackstone-eit-helpdesk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackstone-eit-helpdesk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackstone-eit-helpdesk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackstone-eit-helpdesk-engineer"}]}