{"id":17388,"url":"https://alion.io/job/blackstone-eit-it-support-engineer","title":"IT Support engineer","company":{"id":5155,"name":"Blackstone eIT","domain":"blackstoneeit.com","url":"https://alion.io/company/blackstone-eit","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":78,"ghost_share":0,"stale_share":0.577,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-06-11T00:00:00Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-10-18T01:33:35Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":128},"description":"BlackStone eIT is looking for a dedicated IT Support Engineer to join our team. In this role, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and ensuring efficient operation of IT systems.\nAs an IT Support Engineer at BlackStone eIT, you will play a critical role in maintaining the satisfaction of our customers and optimizing the performance of our technology solutions.\nKey Responsibilities\nProvide first and second-level technical support for end users.\nInstall, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.\nSupport Microsoft Windows operating systems and business applications.\nManage user accounts, permissions, email accounts, and access rights.\nTroubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.\nMonitor and maintain IT infrastructure, servers, and network devices.\nInstall software updates, security patches, and operating system upgrades.\nRespond to service requests and incidents through the ticketing system within defined SLAs.\nEscalate complex technical issues to senior engineers or vendors when required.\nSupport virtualization environments such as VMware and Hyper-V.\nAssist with backup, recovery, and disaster recovery procedures.\nMaintain accurate records of incidents, solutions, and asset inventory.\nSupport cybersecurity initiatives by implementing security policies and best practices.\nPrepare technical documentation, user guides, and knowledge base articles.\nCoordinate with third-party vendors for hardware repairs and software support.\nRequirements\nMinimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.\nBachelor's degree in Computer Science, Information Technology, or related field.\nProven experience as an IT Support Engineer or similar role.\nExcellent knowledge of computer systems, mobile devices, and other tech products.\nFamiliarity with remote desktop applications and help desk software.\nStrong problem-solving and communication skills.\nAbility to diagnose and resolve basic technical issues efficiently.\nGood organizational and time management abilities.\nCustomer-oriented attitude and ability to explain technical issues in a clear manner.\nWillingness to learn and keep up-to-date with the latest technologies.\nBenefits\n Proven experience as a System Administrator or similar role.\n Strong knowledge of Microsoft 365 administration and Azure Active Directory.\n Experience with Windows Server (2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentals.\n Familiarity with PowerShell scripting for automation and administration.\n Understanding of security best practices and compliance frameworks.\n Excellent problem-solving and communication skills.","description_format":"text","description_chars":2822,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators","Custom Software Development","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-06-11T00:00:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.142,"p_room":0.28,"age_days":128,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/blackstone-eit-it-support-engineer","json_url":"https://alion.io/job/blackstone-eit-it-support-engineer.json","meta":{"generated_at":"2026-10-18T03:44:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5155},"rest":"https://alion.io/mcp/rest/get_company?id=5155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackstone-eit-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackstone-eit-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackstone-eit-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackstone-eit-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackstone-eit-it-support-engineer"}]}