{"id":17390,"url":"https://alion.io/job/blackstone-eit-senior-support-engineer-help-disk","title":"Senior Support engineer (Help Disk)","company":{"id":5155,"name":"Blackstone eIT","domain":"blackstoneeit.com","url":"https://alion.io/company/blackstone-eit","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":78,"ghost_share":0,"stale_share":0.577,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-06-11T00:00:00Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-10-18T01:33:35Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":128},"description":"Job Purpose\nThe Technical Support Engineer is responsible for providing technical assistance and support related to computer systems, hardware, software, networks, and IT infrastructure. The role ensures the smooth operation of IT services by diagnosing and resolving technical issues while delivering excellent customer support.\nRequirements\nMinimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.\nProvide first and second-level technical support for end users.\nInstall, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.\nSupport Microsoft Windows operating systems and business applications.\nManage user accounts, permissions, email accounts, and access rights.\nTroubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.\nMonitor and maintain IT infrastructure, servers, and network devices.\nInstall software updates, security patches, and operating system upgrades.\nRespond to service requests and incidents through the ticketing system within defined SLAs.\nEscalate complex technical issues to senior engineers or vendors when required.\nSupport virtualization environments such as VMware and Hyper-V.\nAssist with backup, recovery, and disaster recovery procedures.\nMaintain accurate records of incidents, solutions, and asset inventory.\nSupport cybersecurity initiatives by implementing security policies and best practices.\nPrepare technical documentation, user guides, and knowledge base articles.\nCoordinate with third-party vendors for hardware repairs and software support.\nStrong knowledge of Windows 10/11 and Windows Server environments.\nExperience with Active Directory and Microsoft 365 administration.\nGood understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).\nExperience supporting routers, switches, firewalls, and wireless networks.\nKnowledge of virtualization technologies such as VMware or Hyper-V.\nFamiliarity with backup solutions and disaster recovery concepts.\nExperience using ITSM or ticketing systems.\nBasic understanding of cybersecurity principles and endpoint protection.","description_format":"text","description_chars":2147,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators","Custom Software Development","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-06-11T00:00:00Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.274,"p_room":0.28,"age_days":128,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/blackstone-eit-senior-support-engineer-help-disk","json_url":"https://alion.io/job/blackstone-eit-senior-support-engineer-help-disk.json","meta":{"generated_at":"2026-10-18T01:58:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3222,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5155},"rest":"https://alion.io/mcp/rest/get_company?id=5155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackstone-eit-senior-support-engineer-help-disk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackstone-eit-senior-support-engineer-help-disk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackstone-eit-senior-support-engineer-help-disk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackstone-eit-senior-support-engineer-help-disk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackstone-eit-senior-support-engineer-help-disk"}]}