{"id":1836274,"url":"https://alion.io/job/blackstone-eit-service-delivery-managerproject-manager","title":"Service Delivery Manager/Project Manager","company":{"id":5155,"name":"Blackstone eIT","domain":"blackstoneeit.com","url":"https://alion.io/company/blackstone-eit","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":87,"open_postings":82,"ghost_share":0,"stale_share":0.537,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":127000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":880},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-04T14:34:43Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T17:17:43Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Role Purpose\nLead Blackstone's mobilisation and managed services delivery for Entity, providing one accountable interface for service performance, team coordination, governance, reporting and escalation. The role manages Blackstone's obligations without replacing Entity 's internal Project Manager or approval authority.\nKey Responsibilities\nPrepare and maintain the mobilisation, transition and service management plan, including dependencies, risks, milestones and readiness criteria.\nLead Blackstone's multidisciplinary onsite and offshore team and coordinate priorities with Entity 's Project Manager and designated stakeholders.\nManage service reviews, SLA/KPI reporting, risks, issues, escalations, action tracking and continuous service improvement.\nEnsure incidents, problems, changes and service requests are governed through the agreed ITSM processes and escalation paths.\nCoordinate candidate onboarding, knowledge transfer, access readiness, documentation and operational handover activities.\nMaintain accurate monthly service reporting, decision logs, dependency tracking and executive-level updates.\nControl scope and ensure that additional requirements, material changes or commercial impacts are assessed and confirmed through the agreed governance process.\nCoordinate with Blackstone technical practices and third parties where specialist support is required.\nRequirements\nMinimum Experience and Qualifications\nMinimum 8 years of relevant IT delivery experience, including at least 3 years leading managed services, service transition or multi-domain support teams.\nDemonstrable experience managing SLA-based services, customer governance, escalations and operational reporting.\nITIL 4 Managing Professional or equivalent service management certification preferred.\nPMP or PRINCE2 Practitioner preferred.\nStrong written and verbal English; Arabic is strongly preferred for this client-facing role.\nPreferred Profile\nPrevious experience delivering services to UAE government entities.\nWorking knowledge of TDRA and related federal hosting, connectivity and approval processes.\nExperience coordinating hybrid teams across infrastructure, applications, cybersecurity, data and end-user support.\nExpected Contribution\nMobilisation milestones and dependencies are managed transparently and escalated early.\nService reporting is accurate, timely and aligned with the mutually confirmed SLA/KPI schedule.\nClient decisions, risks, actions and scope changes are documented and governed.\nBlackstone teams operate as one coordinated delivery unit.","description_format":"text","description_chars":2554,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators","Custom Software Development","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-04T14:34:43Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/blackstone-eit-service-delivery-managerproject-manager","json_url":"https://alion.io/job/blackstone-eit-service-delivery-managerproject-manager.json","meta":{"generated_at":"2026-10-12T19:13:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31116,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5155},"rest":"https://alion.io/mcp/rest/get_company?id=5155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblackstone-eit-service-delivery-managerproject-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblackstone-eit-service-delivery-managerproject-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblackstone-eit-service-delivery-managerproject-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blackstone-eit-service-delivery-managerproject-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblackstone-eit-service-delivery-managerproject-manager"}]}