{"id":1173834,"url":"https://alion.io/job/blank-street-assistant-general-manager-durham","title":"Assistant General Manager | Durham","company":{"id":668759,"name":"Blank Street","domain":"blankstreet.com","url":"https://alion.io/company/blankstreet","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":745},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T09:35:02Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T21:51:11Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"About Blank Street\nAt Blank Street, we're building the defining food and beverage brand of our generation.\nWe believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury.\nIt all starts with our people and their commitment to make magic happen each and every day.\nSound like you? Keep reading.\nThe Role\nThis role is the pathway to become a General Manager at Blank Street.\nYou will support the Operations Manager/General Manager in running a high-performing Blank Street store day to day - and to build the skills, judgement, and leadership required to become a future General Manager. As an AGM, you are the right hand to your OM/GM. You own the floor, are passionate about hospitality and uphold the highest standards.\nYou lead from the front on shift, coach the team in real time, and help turn your store into a benchmark of retail excellence - while learning how to run the full store through hands-on exposure to people leadership, operational rhythm, and commercial decision-making.\nWho You Are\nYou are a hospitality-first operator who holds a high bar for standards and brings positive energy to every shift. You’re confident leading the floor in high-volume moments, and you’re excited to develop into a General Manager, growing your leadership and operational capability through learning by doing, with support and coaching from your OM/GM.\nWhat You’ll Own\nHospitality Standards\nOwn every drink that leaves your store. Crafted to perfection, every time.\nKeep your store immaculate, front and back of house.\nLead from the front and set the pace of every shift by jumping in where it matters most\nPeople Leader\nCoach Baristas and Shift Leads through hands-on, real-time feedback\nSupport training; partner with Field Trainers/your OM/GM to land skill-building.\nContribute to hiring by identifying talent, supporting recruitment activities\nNurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.\nHelp build a positive, engaged team culture through recognition, consistency, and strong communication.\nPnL Owner\nDesign each shift by station with precision, balancing labour productivity with demand.\nSupport labour productivity through strong deployment and rhythm.\nBuild commercial awareness: understand key drivers (labour, waste, sales) and how shift execution impacts results.\nSupport inventory discipline and waste reduction through great daily habits (rotation, standards, counts) under GM/OM guidance.\nChange Maker\nSpot inefficiencies and propose practical fixes; help implement improvements that stick.\nLand initiatives well on shift: explain the “why”, coach the “how”, and reinforce until it becomes habit.\nBring solutions: surface issues, propose small improvements, and help test/roll out changes with GM/OM alignment.\nExperience & Requirements\nExperience leading shifts in a high-volume stores\nStrong standards mindset with comfort giving clear, kind feedback.\nAbility to stay calm and organised under pressure, and to bring others into “flow state”.\nBenefits & Perks\nPrivate health and dental insurance\n25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' and pursue a passion\nA salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical\nExclusive access to our coveted Regulars program - yes, that means free coffee, matcha and more! 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