{"id":3110049,"url":"https://alion.io/job/blink-health-director-operations-analytics-workforce-strategy","title":"Director, Operations Analytics & Workforce Strategy","company":{"id":4674,"name":"Blink Health","domain":"blinkhealth.com","url":"https://alion.io/company/blink-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":20,"ghost_share":0.05,"stale_share":0.35,"repost_share":0.05,"time_to_fill_p50_days":34,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Pittsburgh, United States","Seattle, United States","Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":149000,"max_usd":281000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":296},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-22T18:20:53Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T20:22:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Company Overview:\nBlink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. \nBlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. \nWe are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!\nThe Opportunity\nThe Patient Services Operations team is at the center of Blink's mission to deliver exceptional patient experiences at scale. As Director of Operations Analytics & Workforce Strategy, you will turn data into decisions: determining how many people we need, how they’re deployed, and how we measure and improve performance across our contact center and pharmacy operations, including outsourced partners.\nWe’re looking for a sharp, analytical leader who can cut through complexity. You’ll take ambiguous, high-stakes questions, find the signal in the data, and turn it into clear recommendations that leadership can act on. Moving between executive planning and hands-on execution, you’ll partner closely with Operations, Product & Engineering, Data, Finance, and HR to make sure the right people, processes, and planning mechanisms are in place to support growth without compromising patient experience.\nResponsibilities\nStrategic Planning & Decision Analytics\nDefine workforce strategy, staffing models, and capacity plans that support growth, balancing cost, quality, and patient experience.\nLead strategic analyses that turn ambiguous questions (staffing tradeoffs, site selection, build vs. buy) into clear, actionable recommendations.\nModel the headcount and budget implications of operational decisions, including scenario and sensitivity analysis.\nSynthesize complex analysis and recommendations/tradeoffs for executive-level stakeholders - simplifying the numbers and logic to drive decision-making. \nWorkforce Management & Real-Time Operations\nOversee demand forecasting and scheduling to meet service needs, continuously improving accuracy and efficiency.\nBuild and lead Blink’s command center capability: real-time monitoring, intraday decision-making, and cross-functional coordination to respond quickly to demand swings.\nSet planning standards and performance expectations with outsourced partners.\nOperational Performance & Insights\nDefine core metrics and KPIs, and build dashboards and reporting that give leadership visibility and understanding of performance.\nMonitor key metrics (SLA, utilization, attrition, patient satisfaction) to surface trends and proactively drive deep-dive analyses to understand root causes/drivers.\nIdentify bottlenecks and root causes, quantify the impact of improvements, and collaborate with Operations to drive the changes that deliver them.\nLeadership & Collaboration\nHire, develop, and lead a high-performing team across varying levels, including a new Manager to oversee Real-Time Analysts (RTAs).\nPartner with Operations, Product & Engineering, Data, Finance, and HR to align plans, budgets, and tools.\nPartner with Product & Engineering to develop capabilities that automate and scale and workforce management and reporting processes.\nQualifications\n10+ years of experience in analytics, operations strategy, consulting, business operations, or workforce management, with 4+ years leading teams (ideally including managers). Bachelor’s degree in Business, Operations, Engineering, Mathematics, or a related field.\nExperience in a high-volume operational environment (contact center, healthcare, logistics, or similar), with enough familiarity with capacity planning, forecasting, or staffing concepts to lead the function and learn the rest quickly.\nExceptional analytical and structured problem-solving skills, with a track record of turning complex data into decisions and measurable operational improvement.\nStrong proficiency in SQL and at least one BI tool (Tableau, Looker, Power BI, or similar).\nProven ability to build financial and operational models in Excel or Python/R, including scenario and sensitivity analysis.\nExperience building, leading, and developing high-performing teams and organizational capabilities in fast-paced environments.\nExcellent verbal and written communication skills, with the ability to translate complex analyses into clear recommendations and influence stakeholders at all levels of the organization.\nThrives in dynamic, high-growth environments, effectively navigating ambiguity while maintaining focus on results; motivated by Blink's mission and improving patient outcomes through operational excellence.\nWhy Join Us:\n It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.\nWe are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nApplicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.","description_format":"text","description_chars":6368,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-22T20:27:49Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":34,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/blink-health-director-operations-analytics-workforce-strategy","json_url":"https://alion.io/job/blink-health-director-operations-analytics-workforce-strategy.json","meta":{"generated_at":"2026-10-29T23:46:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35003,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4674},"rest":"https://alion.io/mcp/rest/get_company?id=4674"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblink-health-director-operations-analytics-workforce-strategy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblink-health-director-operations-analytics-workforce-strategy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblink-health-director-operations-analytics-workforce-strategy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blink-health-director-operations-analytics-workforce-strategy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblink-health-director-operations-analytics-workforce-strategy"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3110049}},{"tool":"search_jobs","arguments":{"company":"blinkhealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3110049},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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