Product Support Specialist

Blink • Artificial Intelligence • Real Estate • 3 days a week in the office • 17 days ago
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Salary
≈ $41k – $89k per year (Estimated)
Location
Hybrid (Sydney, Australia)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 2, 2026. Blink scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Blink

The mobile-first employee experience platform that connects your people, systems, and culture in one super-app.
joinblink.com • HQ: London, United Kingdom • Team Communication & Collaboration • HR & Payroll Software • 51-200 employees • Est. 2015
Backed by Techstars, Partech, N47

Join Blink, a company dedicated to empowering deskless workers with a mobile enterprise super-app. As a Product Support Specialist, you'll be the go-to expert for product queries and technical issue escalations, providing outstanding customer-centric support and collaborating closely with internal teams. This hybrid position requires working from the Sydney office at least three days a week.

Missions

  • Internally recognized as Blink product experts, providing expert input to Product teams and conducting internal and external feature enablement sessions.
  • Delivering outstanding customer-centric product and technical support, managing technical support tickets from triage to resolution.
  • Identifying trends in tickets that require documentation updates, ticketing system enhancements, or other automations to improve the end-user experience.
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