{"id":968553,"url":"https://alion.io/job/blinkapp-digital-transformation-delivery-manager","title":"Digital Transformation Delivery Manager","company":{"id":5545,"name":"Blink","domain":"blinkapp.com","url":"https://alion.io/company/blinkapp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":120,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":121000,"max_usd":252000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":556},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T16:17:11Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-19T16:23:00Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Boston (in office 3 days/week)\nProfessional Services\nReports to VP Professional Services\nWe're looking for candidates in Boston, with some flexibility required for meetings in all US time zones and Europe.\nAt Blink, we're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like McDonald’s, Domino’s and JD Sports.\nWhat will you be doing?\nOur Professional Services team is a global team with a customer-focused ethos and a mission to deliver seamless software implementations that deliver high user adoption, engagement and instant business value. We are seeking an experienced Enterprise Delivery Manager to sit in our Professional Services team and manage the delivery of Blink to our largest US-based enterprise accounts (10,000+ users).\nThis role requires a blend of strategic thinking, technical expertise and relationship management to drive change and value realization for our customers. As a key Professional Service resource in the US, you will play a critical role in ensuring the successful deployment of Blink within large, complex organizations. Alongside, you will support the build-out of our broader Professional Services offerings beyond standard implementation work.\nResponsibilities include:\nLead and manage the implementation of Blink for large-scale enterprise accounts across all delivery phases, from planning to deployment to hypercare.\nBuild and own deep relationships with executive and C-level stakeholders, both internally and externally, quickly establishing trust across large, complex organizations.\nUnderstand each customer's business priorities, concerns and motivations, and flex your approach to align with their wider strategy and initiatives.\nSupport with building foundations for new professional services offerings within the team, and support Customer Success with use case discovery and scoping.\nCollaborate closely with the sales team to support RFPs and prospect conversations, offering strategic insights and ensuring alignment between customer needs and our product capabilities.\nAnticipate challenges and issues ahead of time, and take proactive steps to keep all projects on track for a successful outcome and find innovative ways to resolve pain points.\nDeliver content to support implementations, such as demos, presentations, workshops, webinars, meetings and training.\nCollaborate cross-functionally with our Product, Data & Analytics, and Engineering teams to ensure the delivery of all technical and integration components of an implementation.\nCollect and analyze customer feedback to identify trends, pain points and opportunities for product improvement, and work with internal teams to influence the product roadmap.\nTrack customer satisfaction, adoption and engagement, and identify ways to continually improve the service and experience.\nServe as a senior leader within the implementation team, mentoring junior team members and sharing best practices to elevate overall team performance.\nApply project learnings to build and enhance our team methodology and processes, always striving to improve the customer experience.\nShare your knowledge and expertise in implementation and project management across the wider Blink team, contributing to internal implementation processes and assets.\nRequirements\nAbout you\nThe successful candidate will have 6+ years of experience, and you are resourceful, inquisitive and a fast learner, who can easily connect with our customers. You'll be able to pick up new concepts quickly and empathize with customer pain points. This is a senior role, involving complex projects and executive stakeholder interactions. The successful candidate will also be comfortable in a start-up environment, able to operate with a level of ambiguity, and not afraid to get hands-on in the details as needed.\nPrevious experience successfully delivering software implementation projects, working with large enterprise customers within a B2B software business.\nStrong project management skills: able to consistently meet or exceed deadlines, manage multiple priorities in a fast-paced environment, and follow up with customers with clear, concise communication.\nStrong understanding of change management principles, with experience driving organizational change in large enterprises.\nExcellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of an organization, including C-suite.\nStrategic thinker, able to align technology solutions with business objectives and drive measurable value.\nStrong technical and digital skills, with proficiency in data analysis and using insights to inform decision-making and strategic planning.\nPassionate about sharing insights within the team.\nAdept at influencing and persuading stakeholders at all levels of the customer organization, and successfully driving business and organizational change.\nKnowledge of SaaS software best practices and awareness of the typical customer lifecycle within the sector.\nExcited to be involved in a scaling Professional Services function and business, where you can share ideas and drive growth.\nEmpathetic, sincere and emotionally intelligent about solving customer problems.\nExperience in a metric-driven environment, held accountable for the success of your projects.\nRuthlessly organized, able to balance competing tasks, provide regular updates and represent Blink as a world-class product.\nA self-starter, eager to learn and thrive in a high-functioning team, with the autonomy to run complete, complex project lifecycles.\nProject management qualifications beneficial.\nc.20% US travel required.\nBenefits\nWhy Blink?\nYou will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!\nBenefits include:\nA competitive salary.\nGenerous equity allocations with significant upside potential.\n20 day's leave + public holidays.\n401(k) A generous plan to help you save for a bright future.\nPrivate health insurance- we'll pay for your medical, dental, and vision coverage.\nEnhanced parental leave.\nAdditional time off between Christmas and New Year.\nThe ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.\nSocial events (lunches, breakfasts, nights out).\nAt Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.","description_format":"text","description_chars":7108,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Office & Productivity Software","Team Communication & Collaboration","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-16T16:17:11Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":1,"age_days":32,"expected_fill_days":120,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/blinkapp-digital-transformation-delivery-manager","json_url":"https://alion.io/job/blinkapp-digital-transformation-delivery-manager.json","meta":{"generated_at":"2026-10-19T19:51:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5545},"rest":"https://alion.io/mcp/rest/get_company?id=5545"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblinkapp-digital-transformation-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblinkapp-digital-transformation-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblinkapp-digital-transformation-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blinkapp-digital-transformation-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblinkapp-digital-transformation-delivery-manager"}]}