{"id":2499529,"url":"https://alion.io/job/blinkops-customer-success-manager","title":"Customer Success Manager","company":{"id":288603,"name":"Blinkops","domain":"blinkops.com","url":"https://alion.io/company/blinkops","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-08-26T12:00:16Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-16T03:08:29Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Description\nAbout us\nThe industry’s only Agentic Security Automation Platform - Blink enables you to automate all aspects of your security operations by combining AI security agents with deterministic workflows. Retain full control as you deploy your own custom army of virtual security employees - each tasked and responsible for managing specific jobs and capable of taking autonomous decisions. These AI agents leverage the deterministic security workflows assigned to them or by calling upon peer agents as required. Blink empowers security teams to rapidly operationalize response to zero-day and emerging threats by automating detection ingestion, cross-environment hunting, containment, and coordination with human stakeholders.\nAbout this Role\n Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a focus on customer's business value. They create value, offer advice, and grow accounts. A Customer Success Manager lead the technical and business discussions with security teams and leaders.\nThe goal is to help our customers to become successful and enthusiastic champions.\nThe main responsibility of a success Manager is to provide value, understand customer needs, share best practices, onboard, Training and resolve technical challenged that our customers are facing.\nSuccess Managers proactively find new opportunities build plans to achieve them and follow through it.\nIn addition, Success Managers proactively identify risks and mitigate them. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.\nIf you are passionate about customer success, have a strong technical background in security, Understand customer business and thrive in a fast-paced startup environment, we’d love to hear from youAbout this Role\nYour responsibilities\nThe impact you will have\nManage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience.\nDrive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product.\nImplement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management.\n Conduct growth initiatives and Executive Business Reviews (EBRs) with customers and leaders, presenting value to executives and buyers.\nMaintain customer health by introducing new, valuable features as they become relevant in the customer journey.\nEducate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs.\nShowcase and present value to executives and buyers, engaging key stakeholders beyond nurturing champions.\nBuild relationships with executive decision-makers, generating trust and credibility at multiple levels within existing customer accounts.\nAdvocate for customer needs internally, collaborating with cross-functional teams to ensure customer value is delivered.\nWork cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing.\n Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals.\nRequirements\nMusts:\nAt least 4 years of experience in Enterprise CSM or Enterprise Account Management\nAt least 3 years of experience in Security/SecOps\nMust communicate well in English in (writing, talking and presenting)\nAt least 4 years of experience working in Startups\nExperience in managing Upselling, renewals, and cross-selling\nExperience working with Technical customers\nExperience working with Executives\nAbility to effectively communicate technical concepts and identify patterns in customer experience\nAbility to effectively communicate business value and generate growth opportunities\nNice to have\n1+ years Experience in MSSP\nWorking with REST API, JSON\n1+ years experience with code in Python, Bash, etc\nAdditional Information:\nThe annual base salary range for this position is $100,000 - 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