{"id":2419725,"url":"https://alion.io/job/blinq-customer-success-manager","title":"Customer Success Manager","company":{"id":7831,"name":"BLiNQ","domain":"blinqnetworks.com","url":"https://alion.io/company/blinq","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":85000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T02:10:26Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T10:22:58Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Role & Impact\nYou’ll own a portfolio of business customers across the full customer lifecycle, from onboarding and product education through to renewal and expansion. This role combines customer success with commercial account ownership.\nYou’ll understand what each customer wants to achieve, help them adopt Blinq across their teams and lead conversations about renewing and growing their account. Working closely with Sales, Support, Product and Engineering, you’ll also turn customer insights into improvements to our product and processes.\nWhat You’ll Do\nLead onboarding and rollout planning, setting clear goals and helping customers introduce Blinq across their teams.\nRun product knowledge sessions, feature walkthroughs and webinars tailored to administrators and team members.\nBuild relationships with customer champions, budget owners and decision-makers, understanding their priorities and buying processes.\nUse product usage data and customer conversations to identify adoption barriers, renewal risks and growth opportunities.\nOwn renewals, including pricing and commercial discussions, and coordinate plans to address churn or contraction risks.\nGrow accounts by identifying opportunities to bring Blinq into additional teams, departments and locations.\nMaintain clear account plans, customer health records, renewal forecasts and expansion opportunities in our CRM.\nPartner with Support, Product and Engineering to resolve escalations and communicate clearly with customers.\nImprove playbooks and use AI and automation thoughtfully to manage your portfolio, with personal attention where it matters.\nWhat You’ll Bring\nExperience in Customer Success or Account Management within B2B SaaS, owning both customer outcomes and commercial results.\nEvidence of improving adoption, retaining customers and growing existing accounts.\nConfidence leading renewal, pricing and expansion conversations, with sound commercial judgment.\nThe ability to use customer, product and revenue data to prioritize work and measure impact.\nClear communication, whether you’re running product training, navigating a difficult conversation or speaking with senior decision-makers.\nStrong organization and follow-through across a large portfolio, with a practical approach to AI and automation.\nOwnership, curiosity and comfort working independently in a remote, fast-moving environment.\nBonus: Experience supporting rollouts across multiple departments, locations or larger employee populations.\nWhat you get\nTime to switch off. 20 days of annual leave.\n Plan for your future. Access to a 401(k) retirement plan.\n Healthcare plan\nSalary ranges from $85,000 - $110,000 depending on experience.","description_format":"text","description_chars":2680,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Networks"],"lifecycle":[{"event":"open","at":"2026-10-13T04:44:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":10,"expected_fill_days":50,"reasons":["conf:0","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/blinq-customer-success-manager","json_url":"https://alion.io/job/blinq-customer-success-manager.json","meta":{"generated_at":"2026-10-23T14:42:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22086,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7831},"rest":"https://alion.io/mcp/rest/get_company?id=7831"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblinq-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblinq-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblinq-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blinq-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblinq-customer-success-manager"}]}