{"id":3770109,"url":"https://alion.io/job/blip-associate-tech-support-engineer","title":"Associate Tech Support Engineer","company":{"id":54053,"name":"Blip","domain":"blip.pt","url":"https://alion.io/company/blip-pt","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Flutter","optional":false},{"name":"ITSM","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"AWS","optional":true},{"name":"Dart","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-04T21:21:37Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T21:02:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Associate Tech Support EngineerIT Support Associate Engineer 2Blip is a leading tech company focused on software engineering solutions for sports entertainment.\nWe operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers worldwide.\nWe are serious about Tech. We are problem-solvers with big ambitions, keeping a people-first mindset at the core of our work. We prioritize flexibility as we strive to deliver the best technological products and tackle the greatest industry challenges.\nRecognizing that everyone brings their own strengths, backgrounds and new perspectives, we empower you to be yourself. That uniqueness shapes the culture of belonging we are so proud of.\nThe Role\nThe Tech Support Engineer is an individual who will be the first point of contact for all end user incident and request management. The role is hands on in managing our end user requests, issues and problems and to help with deployment of our corporate tools.\nThis role is for a dedicated, self-moKvated, technical professional with a strong customer service focus.\nThe purpose of the role is to provide a high level of technical support for the existing Windows and Apple based infrastructure, hardware and software as well as mobile phones, printers etc to our end users across all sites. The individual is responsible for providing a world-class level of customer service and IT Support to our business. In addition to IT support, the role may also involve procurement of IT hardware and software as required for the end users.\nWhat You’ll Be Doing\nProviding proactive technical support for all our colleagues via different methods (walk-ups, desk side, chat support, remote support, telephone support, etc.);\nTaking responsibility for logging all reported incidents and requests onto the ITSM tool and escalating to other teams as required;\nSupporting all IT systems in the assigned office, supporting all the users with a myriad of systems including Video Conferencing, bespoke conference rooms, meeting rooms, TV, AV etc.\nSupporting the end users before, during and after any office moves to ensure that all IT Systems and equipment are operational with minimum disruption to the end users;\nAssemble, install, upgrade and configure new computing resources, including hardware, software, and applications in a Microsoft/Apple environment;\nAssisKng with small to medium-sized IT projects as directed by senior colleagues;\nTaking ownership of issues, escalating to more senior colleagues as required and communicating effectively to users throughout;\nManaging all end user requests ensuring that the relevant approvals have been obtained as per defined processes and policies;\nUndertaking User Access Administration tasks including new user account creation, mailbox creation, distribution list management, access request management, etc.\nProviding a high level of Customer Service to our end users by ensuring requests and incidents are dealt with in a timely manner;\nMaintaining a record of all end user devices issued by or returned to the IT team on the IT Asset Register;\nMaintaining a good stock of general IT kit and peripherals for the user base and placing orders for equipment as and when required following the standard procedures for procurement;\nContribute to identifying process improvements and raise these with management as\nappropriate.\nWe'd Like You To Master In\nDegree or equivalent qualification in IT or a related technical field would be an advantage;\nAt least 3 years of experience working within an IT helpdesk / 1st line support is desirable;\nKnowledge and exposure with some of the following industry standard products will be\nbeneficial:\nWindows Operating Systems Support (Windows 10); Mac OS X Support;\nActive Directory; Exchange 2013/2016; Outlook, Office 365; Zoom; SCCM and JAMF;\nFollow me printing;\nMobile Device Management tools;\nBasic PC Hardware troubleshooting capabilities;\nBasic Windows, Mac and MS Office Skills;\nAWS.\nExperience working in a networked computer environment;\nSome experience with supporting Mobile devices (iOS and Android) in a corporate environment;\nGood ability to work under pressure;\nGood analytical and problem-solving skills, as well as the ability to work well independently;\nEnthusiastic with the drive to learn and develop new skills and technology;\nGood organisational skills;\nStrong wrigen and verbal communication skills in English;\nMust be proactive and have team spirit.\nFlexible hours may be occasionally required to ensure alignment with the Australian teams.\nThis is what you should have. What do we have, you ask? Well...you can check our amazing perks & benefits right here !\nSo... Are you in?\nEqual opportunities\nAt Blip, we are committed to creating a diverse and inclusive workplace. We strongly encourage people from all backgrounds, ways of thinking, and working to apply.\nWe are committed to including everyone regardless of their race, disability, age, gender identity, sexual orientation, and religion. \nEveryone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.\nIf you need any adjustments to apply for the position and to ensure this role aligns with your needs, please send an email to  .\nWe will only respond to inquiries related to disabilities.","description_format":"text","description_chars":5502,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-04T21:21:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":37,"reasons":["conf:9","velocity","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/blip-associate-tech-support-engineer","json_url":"https://alion.io/job/blip-associate-tech-support-engineer.json","meta":{"generated_at":"2026-11-07T02:01:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54053},"rest":"https://alion.io/mcp/rest/get_company?id=54053"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblip-associate-tech-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblip-associate-tech-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblip-associate-tech-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blip-associate-tech-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblip-associate-tech-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3770109}},{"tool":"search_jobs","arguments":{"company":"blip.pt","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3770109},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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