{"id":2343641,"url":"https://alion.io/job/block-product-specialist-manager-square","title":"Product Specialist Manager, Square","company":{"id":4294,"name":"Block","domain":"block.xyz","url":"https://alion.io/company/block","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":207900,"max":311900,"currency":"USD","period":"year","gross":null,"usd_annual":311900},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bitcoin","optional":false}],"status":"live","first_seen_at":"2026-09-09T10:18:14Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T21:03:12Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.\nSo we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.\nToday, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.\nAbout the Role\nSquare is looking for a Product Specialist Manager to lead a team of specialists focused on helping sellers understand, adopt, and get more value from Square's growing product ecosystem.\nOur Product Specialists combine deep product expertise with strong customer and commercial skills. They partner closely with Account Executives and Account Managers on opportunities where specialized product knowledge can help address complex seller needs, accelerate adoption, and improve outcomes.\nAs a Product Specialist Manager, you'll lead and develop a team of specialists, deploy their expertise against our highest-priority seller and product opportunities, and help strengthen product knowledge across the broader sales organization. You'll also serve as an important connection between our frontline teams and Product-surfacing seller insights, identifying friction, and helping improve how we bring Square's products to market.\nThis is a hands-on leadership role for someone equally comfortable coaching a team, engaging in complex seller opportunities, building deep product expertise, and partnering cross-functionally to improve seller outcomes.\nWhat You'll Do\nLead a High-Performing Product Specialist Team\nLead, coach, and develop a team of Product Specialists supporting Account Executives, Account Managers, and their sellers.\nBuild deep product expertise alongside strong consultative and customer engagement skills.\nEstablish clear priorities and operating rhythms to ensure specialist resources are deployed against the highest-impact opportunities.\nFoster a culture of ownership, customer focus, collaboration, and continuous improvement.\nManage team performance, development, capacity, and engagement.\nSupport Strategic Seller Opportunities & Product Adoption\nPartner with Account Executives and Account Managers on high-value and complex opportunities where specialized product expertise can improve seller outcomes.\nCoach specialists through discovery, product positioning, solution design, objection handling, and complex product conversations.\nEngage directly with sellers when additional product expertise or leadership can help advance an opportunity.\nHelp sellers understand how Square's products can address their business needs and unlock greater value from the Square ecosystem.\nSupport GTM and Product priorities by deploying specialist expertise toward strategic and underpenetrated products.\nScale Product Expertise Across Sales\nIncrease product knowledge and confidence across Account Executives, Account Managers, and other frontline teams.\nPartner with Enablement, Product, and Marketing to develop product guidance, playbooks, messaging, training, and other resources.\nIdentify recurring knowledge gaps and seller objections and translate them into scalable enablement opportunities.\nDevelop repeatable approaches that allow frontline teams to independently navigate more product conversations over time.\nConnect Seller Insights to Product & GTM\nServe as a strong feedback loop between sellers, frontline sales teams, and Product.\nSurface recurring seller needs, product gaps, objections, and adoption barriers.\nPartner across Product, Sales, Marketing, GTM Strategy & Operations, Data Science, and Enablement to improve product commercialization and seller experience.\nUse seller, product, and performance insights to continuously improve how specialist resources are prioritized and deployed.\nSuccess Metrics\nProduct adoption and attach rate\nSeller opportunities supported and influenced\nConversion and outcomes of specialist-supported opportunities\nSpecialist engagement and utilization\nTeam performance and development\nIncreased product knowledge and self-sufficiency across frontline teams\nEffectiveness of product enablement and specialist support\nQuality and impact of seller insights surfaced to Product and GTM teams\nWhat You'll Bring\n7+ years of experience in B2B sales, account management, product specialization, solution consulting, fintech, SaaS, payments, or another complex customer-facing environment, including experience leading and developing teams.\nExperience supporting complex products or solutions that require consultative discovery and deep product expertise.\nStrong people leadership skills with a track record of coaching and developing high-performing teams.\nDemonstrated ability to partner effectively with Account Executives and Account Managers in a specialist, overlay, or consultative model.\nStrong customer and commercial instincts with the ability to connect seller needs to product capabilities and business value.\nAbility to translate complex product capabilities into clear, compelling customer conversations.\nExperience partnering cross-functionally across Sales, Product, Marketing, Operations, and Enablement.\nStrong communication and influencing skills with the ability to turn frontline insights into actionable recommendations.\nWhy This Role Matters\nAs Square's ecosystem grows, helping sellers understand and adopt the right combination of products becomes increasingly important.\nProduct Specialists bring the depth of expertise needed to help sellers navigate that ecosystem, support our frontline teams through complex opportunities, and ensure seller feedback informs how our products and go-to-market approach evolve.\nAs Product Specialist Manager, you'll lead the team responsible for bringing that expertise to our sellers and sales organization-helping improve seller outcomes, accelerate product adoption, and make Square's broader sales teams more effective.\nBlock takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.\nTo find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. \nZone A:\n$207,900—$311,900 USD\nZone B:\n$193,400—$290,000 USD\nZone C:\n$183,000—$274,400 USD\nZone D:\n$172,600—$258,800 USD\nApplication Guidelines\nCandidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.\nUse of AI in Our Hiring Process\nWe may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. \nContact us here with hiring practice or data usage questions.\nEvery benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.\nBlock, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.\nPrivacy Policy","description_format":"text","description_chars":9005,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Health insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cryptocurrencies","Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-12T11:48:24Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.643,"p_room":0.55,"age_days":33,"expected_fill_days":29,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-10-12T22:14:06Z"},"pay":{"stated_usd_annual":311900,"is_top_pay":true},"html_url":"https://alion.io/job/block-product-specialist-manager-square","json_url":"https://alion.io/job/block-product-specialist-manager-square.json","meta":{"generated_at":"2026-10-12T22:14:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36469,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4294},"rest":"https://alion.io/mcp/rest/get_company?id=4294"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblock-product-specialist-manager-square"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblock-product-specialist-manager-square"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblock-product-specialist-manager-square"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/block-product-specialist-manager-square\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblock-product-specialist-manager-square"}]}