{"id":2343659,"url":"https://alion.io/job/block-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":4294,"name":"Block","domain":"block.xyz","url":"https://alion.io/company/block","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":124000,"max_usd":287000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1501},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Sumo Logic","optional":false},{"name":"Bitcoin","optional":true}],"status":"live","first_seen_at":"2026-09-23T23:39:18Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-13T00:30:55Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Afterpay is transforming the way people shop and pay, giving consumers greater flexibility and control over their finances while helping merchants connect with customers and grow their businesses. Founded in Australia in 2014, Afterpay has grown into a globally recognized leader in Buy Now, Pay Later (BNPL), empowering millions of consumers to shop with confidence through a simple, transparent payment experience.\nAs part of Block’s global ecosystem, Afterpay works alongside Cash App, Square, and other financial products to make commerce and financial services more accessible. Together, we're building innovative solutions that connect consumers and businesses, creating more opportunities for people to participate in the economy.\nThe Role\nBlock is looking for a Senior Technical Account Manager to support our Afterpay and Cash App merchants across Australia. This team keeps merchants healthy and growing through post-sales technical partnership that protects performance, surfaces opportunity, and drives commercial outcomes.\nYou will serve as a trusted technical partner to our largest merchants, sitting at the intersection of product, engineering, solutions engineering, GTM, and merchant success. You will combine deep product and technical expertise with commercial acumen to proactively enable merchants - not just resolve issues - ensuring they are healthy, growing, and fully leveraging Afterpay and Cash App Pay capabilities.\nThis is a hands-on technical role. You will use HTML, CSS, and JavaScript to analyze and creatively solve integration issues on merchant websites and in-store terminals, while partnering cross-functionally to support feature and product adoption at scale. You will translate merchant business needs into technical solutions that deliver measurable commercial outcomes.\nIn this role, you will report to Block's Global Technical Account Management Lead.\nYou Will\nIdentify and act on post-sales growth opportunities within your merchant portfolio, partnering with Account Management to grow GPV and feature adoption to deliver measurable commercial outcomes\nProvide education to merchants, partners, and internal teams on Cash App Pay and Afterpay features, and deliver quarterly technical reviews connecting integration health to commercial performance\nPartner with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs and collaborate on expansion opportunities\nWork cross-functionally with Account Management, Sales, Solutions Engineering, Product, and Engineering to provide technical and operational solutions that improve the merchant experience\nPartner with Product and Engineering to represent the merchant voice and frame feature requests with commercial impact\nProactively manage new product life cycles in conjunction with Product and Engineering teams to facilitate merchant adoption\nLead integration health monitoring - conduct regular health checks using defined KPIs, perform root-cause analysis, implement preventative measures, and promote standardization across merchant implementations\nLeverage HTML, CSS, and JavaScript to assess and creatively solve integration issues on merchant websites and in-store terminals\nMaintain comprehensive integration documentation following established templates\nOperate within and contribute to the team's established operating rhythm, including regular merchant health reporting, portfolio reviews, and performance measurement against defined KPIs\nDocument challenges and blockers encountered to share learnings with other Technical Account Managers in stand-ups and status check-in calls\nParticipate in on-call incident response rotation with SLA adherence, contributing to end-to-end incident management including RCA delivery and senior leadership communication\nLeverage AI and automation tools to improve efficiency in merchant analysis, issue detection, documentation, and portfolio management\nQualifications\nWe know that no single candidate will meet every qualification listed below. If this role excites you and you see yourself in most of these, we encourage you to apply.\nSenior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce\nPrior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development\nExperience managing and growing enterprise accounts, including identifying expansion opportunities and driving commercial outcomes\nSolid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms, with the ability to explain technical concepts clearly to both technical and non-technical audiences\nProficiency in JavaScript, HTML, and CSS; comfortable assessing and debugging integration issues across e-commerce and POS platforms\nSQL and the ability to leverage it for data analysis and troubleshooting\nExperience with monitoring tools (Datadog, SumoLogic) for proactive issue detection and portfolio health oversight\nFamiliarity with platform management processes: environments, testing, release management, and deployments\nStrong commercial acumen and ability to balance client advocacy with company objectives\nExperience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations\nStrong written and verbal communication skills for engaging stakeholders at all levels \nPractical, hands-on experience using AI tools in a professional context with the ability to critically evaluate AI-generated outputs\nDirect experience with buy-now-pay-later (BNPL), payment processing, or merchant acquiring is a plus\nBackground in incident management is a plus\nApplication Guidelines\nCandidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.\nUse of AI in Our Hiring Process\nWe may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. \nContact us here with hiring practice or data usage questions.\nEvery benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.\nBlock, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.\nPrivacy Policy","description_format":"text","description_chars":7187,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Growth opportunities","Health insurance","Retirement plans"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Cryptocurrencies","Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-12T11:48:24Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.722,"p_room":0.9,"age_days":19,"expected_fill_days":29,"reasons":["conf:2","win:mid","comp:brand"],"computed_at":"2026-10-13T03:03:24Z"},"pay":null,"html_url":"https://alion.io/job/block-senior-technical-account-manager","json_url":"https://alion.io/job/block-senior-technical-account-manager.json","meta":{"generated_at":"2026-10-13T03:03:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4294},"rest":"https://alion.io/mcp/rest/get_company?id=4294"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblock-senior-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblock-senior-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblock-senior-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/block-senior-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblock-senior-technical-account-manager"}]}