{"id":1282485,"url":"https://alion.io/job/blockbrain-junior-customer-success-manager-mfd","title":"Junior Customer Success Manager (m/f/d)","company":{"id":2607722,"name":"Blockbrain","domain":"blockbrain.ai","url":"https://alion.io/company/blockbrain","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany","Hamburg, Germany","Stuttgart, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":65000,"currency":"EUR","period":"year","gross":null,"usd_annual":72732},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"EU AI Act","optional":false},{"name":"ISO 27001","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-07-20T22:45:49Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-15T06:31:34Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"About Blockbrain\nFor mid-sized and enterprise companies in DACH, knowledge is the last real competitive lever. Yet knowledge gets stuck in tools and SharePoint folders - or disappears when experts leave. While IT is still planning, employees are already using ChatGPT and the like - without governance, and sensitive data is leaking out.\nWith the Knowledge Bots platform, Blockbrain creates what companies truly need: AI-powered knowledge management that is quick to implement, flexibly scales, and operates in a compliant manner. Teams use our GenAI building blocks to build tailored AI assistants, agents, and workflows in minutes - just like Lego.\nSeries A funded with strong growth momentum (10x product usage & 5x revenue in 2025)\n\nEnterprise clients such as Roland Berger, Bosch, IONOS, and Harting from industries including manufacturing, finance, and legal - sectors with the highest security requirements\n\nISO 27001 certified, EU AI Act ready. Made in Germany.\n\nYour Role & Responsibilities\nAs Junior Customer Success Manager, you are the operational engine of our CS team and work side by side with our Senior CSMs to make key accounts across mid-market and enterprise genuinely successful. You accompany customers from their first pilot to a long term partnership, build real use cases in our no code platform, and are the direct point of contact for user questions on calls. This is your launchpad to build deep product knowledge and grow into an independent manager for complex customer portfolios.\nSupport our Senior CSMs in day to day business, prepare review meetings, and take ownership of parts of the customer portfolios\n\nRun onboarding calls and check ins independently, answer user questions directly on calls, and make sure customers get the most out of our platform\n\nHandle understanding based and conceptual requests directly with the customer, while technical tickets go to our support manager\n\nBuild concrete Knowledge Bots on the Blockbrain platform, configure workflows, and test them until they work flawlessly\n\nAnalyze how customers use the tool and proactively suggest improvements or new use cases\n\nWork closely with our Forward Deployed Engineers on complex, customer specific requirements and new integrations\n\nCreate best practice guides, run small trainings to drive adoption, and feed structured customer feedback back to the product team\n\nExpected AI Skills\nUse AI tools in your daily work to prepare for customer calls, structure feedback, and speed up your output\n\nReal excitement to dive deep into AI topics, understand how our platform works under the hood, and grow into a genuine product expert\n\nWe don't expect AI expertise, but the openness to use AI as a daily co-pilot.\nYour Profile\nAt least 1 year in customer facing roles such as Customer Success, Account Management, or Consulting, or in technical implementation, ideally in a B2B SaaS environment\n\nA completed degree (business, business informatics, communications, or similar) or a comparable qualification\n\nGenuine tech affinity: you are not afraid of new software, and experience with no code tools, CRM systems, or process automation is a big plus. You understand how APIs and LLMs work in principle\n\nA solution oriented mindset: you think in solutions, not problems, and keep tinkering until the workflow runs\n\nStrong organizational talent: you keep several balls in the air and stay structured and reliable even in busy phases\n\nThe mindset that makes the difference: empathetic, eager to learn, proactive, and a real team player\n\nFluent German and English, both written and spoken, with the ability to listen well and explain complex topics simply\n\nWhat Blockbrain Offers\nFlexible Work Models: Full-time position on-site in Munich or Stuttgart (3 days per week) with flexible working hours.\n\nBenefits: Deutschland-Ticket, Wellpass fitness membership, access to the latest AI tools, and regular company and team off-sites.\n\nTop Team: International team with exceptional talents.\n\nHigh Growth Potential: Steep learning curve in a fast-growing AI startup. A high level of personal responsibility and the freedom to actively shape processes.\n\nTop Equipment: MacBook, iPhone, headset, and all the tools you need to perform at your best.\n\nBlockbrain is an equal opportunity employer. We celebrate diversity and are committed to an inclusive work environment.\nCompensation\n€50.000—€65.000 EUR","description_format":"text","description_chars":4393,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Apple Macbook","Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Intranet & Knowledge Management"],"lifecycle":[{"event":"open","at":"2026-09-26T03:27:13Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.38,"p_room":0.28,"age_days":86,"expected_fill_days":29,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":72732,"is_top_pay":true},"html_url":"https://alion.io/job/blockbrain-junior-customer-success-manager-mfd","json_url":"https://alion.io/job/blockbrain-junior-customer-success-manager-mfd.json","meta":{"generated_at":"2026-10-15T09:04:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13824,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2607722},"rest":"https://alion.io/mcp/rest/get_company?id=2607722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblockbrain-junior-customer-success-manager-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblockbrain-junior-customer-success-manager-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblockbrain-junior-customer-success-manager-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blockbrain-junior-customer-success-manager-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblockbrain-junior-customer-success-manager-mfd"}]}