# Junior Customer Success Manager (m/f/d)

About Blockbrain For mid-sized and enterprise companies in DACH, knowledge is the last real competitive lever. Yet knowledge gets stuck in tools and SharePoint folders - or disappears when experts leave. While IT is still planning, employees are already using ChatGPT and the like - without governance, and sensitive data is leaking out. With the Knowledge Bots platform, Blockbrain creates what companies truly need: AI-powered knowledge management that is quick to implement, flexibly scales, and operates in a compliant manner. Teams use our GenAI building blocks to build tailored AI assistants, agents, and workflows in minutes - just like Lego. Series A funded with strong growth momentum (10x product usage & 5x revenue in 2025) Enterprise clients such as Roland Berger, Bosch, IONOS, and Harting from industries including manufacturing, finance, and legal - sectors with the highest security requirements ISO 27001 certified, EU AI Act ready. Made in Germany. Your Role & Responsibilities As Junior Customer Success Manager, you are the operational engine of our CS team and work side by side with our Senior CSMs to make key accounts across mid-market and enterprise genuinely successful.

- **Id**: 1282485
- **Url**: <https://alion.io/job/blockbrain-junior-customer-success-manager-mfd>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Munich, Germany, Hamburg, Germany, Stuttgart, Germany
- **Countries**: DE
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-07-20T22:45:49Z
- **Employer posted date**: 2026-08-31
- **Last verified at**: 2026-11-14T14:33:27Z
- **Board verified**: yes
- **Days open**: 116
- **Description format**: text
- **Description chars**: 4393
- **Description truncated**: no
- **Benefits**: Apple Macbook, Flexible schedule
- **Relocation offered**: no
- **Industries**: AI Agents, Intranet & Knowledge Management

## Company

- **Id**: 2607722
- **Name**: Blockbrain
- **Domain**: blockbrain.ai
- **Url**: <https://alion.io/company/blockbrain>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Computed at**: 2026-11-14T05:58:10Z

## Salary

- **Min**: 50000
- **Max**: 65000
- **Currency**: EUR
- **Period**: year
- **Usd annual**: 72963

## Technologies

- **ChatGPT** — Optional: no
- **EU AI Act** — Optional: no
- **ISO 27001** — Optional: no
- **SharePoint** — Optional: no

## Trust

- **Level**: stale
- **Repost count**: 0
- **Flags**: stale
- **Days open**: 116

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: German; Level: Advanced (C1); Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **Germany** — Iso: DE; Kind: country

## Lifecycle

- Event: open; At: 2026-09-26T03:27:13Z

## Liveness

- **Score**: 7
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.247
- **P room**: 0.28
- **Age days**: 116
- **Expected fill days**: 26
- **Reasons**: conf:4, win:tail, crowd:junior
- **Computed at**: 2026-11-14T05:58:10Z

## Pay

- **Stated usd annual**: 72963
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.