{"id":2380674,"url":"https://alion.io/job/blockit-ai-customer-success-manager","title":"Customer Success Manager","company":{"id":4394067,"name":"Blockit AI","domain":"blockit.com","url":"https://alion.io/company/blockit-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-22T06:20:19Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-01T03:01:40Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"About Blockit\nBlockit is a Sequoia-backed AI time agent.\nIt learns your preferences and can autonomously coordinate meetings to any degree of complexity (timezones, group scheduling, IRL, etc) similar to an executive assistant - but never goes to sleep and responds instantly.\nBlockit is the foundation of a massive platform of AI agents that will have access to the world's time. The more people who continue to link their calendars to the agent, the more powerful our network becomes.\nRole\nBlockit is seeking a Customer Success Manager to lead activation, adoption, and retention across our customer base. We're looking for someone with 3+ years in customer success, account management, or solutions at a software company. Experience standing up a function rather than inheriting one is a plus.\nYou will personally work with every contracted account we have - today that's hundreds of accounts, heavily concentrated in venture capital, private equity, financial services, and professional services firms, alongside a fast-growing base of AI and technology startups. You'll partner with our onboarding specialist to run pilots, fix problems, drive adoption, surface expansion signals for the rest of the GTM team, and be the voice that carries what they tell us back into the product.\nIdeally, you are technical enough to figure out SSO or a broken calendar sync before you escalate it, commercially aware enough to recognize when an account is ready to grow, and analytical enough to write an SOP when a customer asks a usage question our dashboard can't answer yet. You are comfortable and excited by the speed of zero-to-one building in a startup environment and bonus points if you have a passion for productivity tools.\nOur agent spreads virally, which means accounts land on you already curious and already using the product. Your job is to turn that curiosity into activated, deeply adopted teams - and to ensure the motion that lets the next ten people do it after you.\nWhat you'll do:\nLead Enterprise onboarding, pilots, and rollouts end to end - setup, admin training, then adoption team by team: usage reviews with admins and chasing the pockets that haven’t linked calendars.\n\nServe as the primary contact for inbound support and agent-behavior feedback via email and Slack.\n\nHandle churn with a real save motion: understand why, offer the right landing spot, and harvest the reason.\n\nBuild the machine: usage and retention reporting, templates, runbooks, and the QA loop behind our AI support agent.\n\nWhat success looks like:\nAccounts activate. Within 90 days of close, most of an account’s users clear the value bar - five or more meetings scheduled. Account activation rate is the number you own.\n\nActivation sticks. Users hold that bar on a trailing 90-day basis. First-time activation is the start; sustained usage is the proof a team has actually changed how it schedules.\n\nThe product gets better. A third of what customers write to us is a bug, a sixth a feature request. You turn that stream into prioritized input for product and engineering.\n\nWho you are:\n3+ years in customer success, account management, or solutions. Founding or first-CS-hire experience is a strong plus.\n\nTechnically curious and unafraid of the stack - you can hold your own with engineers.\n\nComfortable with data and quick to learn. You know the difference between a number and a story.\n\nCommercially aware: you’ve read an account, known when it was ready to grow, and made the case with evidence rather than instinct.\n\nExceptional writer - most of this job happens in email and Slack, in front of managing partners and heads of platform at some of the best firms in the world.\n\nOrganized to a fault, with high agency and no ego about scope. Fifteen external calls, forty email threads, a bug queue, and a pilot scorecard only coexist if you have a system - and some weeks the job is a training session, some weeks a supplier registration portal at 9pm.\n\nBonus: experience with horizontal productivity tools, or a network in venture capital, private equity, or professional services.","description_format":"text","description_chars":4079,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T19:17:09Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.628,"p_room":0.55,"age_days":38,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/blockit-ai-customer-success-manager","json_url":"https://alion.io/job/blockit-ai-customer-success-manager.json","meta":{"generated_at":"2026-11-01T05:29:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8382,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4394067},"rest":"https://alion.io/mcp/rest/get_company?id=4394067"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblockit-ai-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblockit-ai-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblockit-ai-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blockit-ai-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblockit-ai-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2380674}},{"tool":"search_jobs","arguments":{"company":"blockit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2380674},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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