Sr. Manager, Client Delivery
Job Description: Sr. Manager, Client Delivery
Bloom Energy, a solid oxide fuel cell company, is looking for a Sr. Manager, Client Delivery to join its world-class team. This individual should be a dynamic professional who is looking for a rewarding future in one of today’s most exciting technologies.
This customer facing role will work cross-functionally and collaboratively with Bloom's Sales, Marketing, Engineering, Regulatory, Legal, Installations, and Finance teams to ensure we deliver our solutions with a high level of predictability and customer satisfaction. This position will have the opportunity to make a significant impact on the company’s success.
Bloom Energy’s mission is to make clean, reliable energy affordable for everyone in the world. The company’s product, the Bloom Energy Server, delivers highly reliable and resilient, always-on electric power that is clean, cost-effective, and ideal for microgrid applications. Bloom’s customers include many Fortune 100 companies and leaders in manufacturing, data centers, healthcare, retail, higher education, utilities, and other industries. For more information, visit www.bloomenergy.com
Location: San Jose, CA
Role and Responsibilities
- Manage the customer experience throughout the delivery phase of the project
- Ensure that customer communication is seamless
- Manage the delivery of our solutions from contract to cash and ensure we hit revenue targets
- Partner with the Installations team to ensure tight coordination across multiple projects
- Partner with the Project Finance team to ensure financing aligns with customer and internal goals
- Work across the organization and with customers to remove roadblocks for project completion
- Create and maintain an easy to understand progress report structure and escalation process
- Partner with Sales and Marketing on expanded opportunities with customers
Skills and Experience:
- 10+ years of relevant work experience
- Bachelor’s degree required, MBA preferred
- Strong program management skills
- Strong analytical, financial, and presentation skills
- Strong interpersonal skills with the ability to influence others
- Excellent communication skills - both written and oral
- Creative problem-solving and ability to work with ambiguity
- Ability to take complicated technical concepts and translate to a general audience in a compelling, succinct manner
About Bloom Energy:
Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.