{"id":1768710,"url":"https://alion.io/job/bloomberg-bloomberg-on-site-support-specialist-2","title":"Bloomberg On-Site Support Specialist","company":{"id":7892,"name":"Bloomberg","domain":"bloomberg.com","url":"https://alion.io/company/bloomberg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":43,"ghost_share":0,"stale_share":0,"repost_share":0.233,"time_to_fill_p50_days":19,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-03T14:43:46Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-05T10:25:06Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":32},"description":"The Team\nAs a Support Specialist with the Bloomberg On-Site Support (BOS) team in San Francisco, you will provide high-touch IT support across Bloomberg client and office environments while helping deliver the technology and services our clients and colleagues rely on every day.\nThis is a visible, client-facing role for someone early in their IT career who has a strong technical foundation, exceptional customer service skills, and the ability to learn quickly. We are looking for someone who is sharp, curious, technically capable, and able to communicate confidently with both clients and colleagues.\nThe role spans traditional PC and Mac support as well as the rapidly evolving mobile and endpoint environment. This includes smartphones, tablets, docking solutions, KVMs, peripherals, connectivity, device management, and Bloomberg’s continued move toward a more streamlined one-device experience.\nThe strongest candidate will understand that excellent IT support is not just about fixing technology. It is about understanding the customer, asking the right questions, taking ownership, communicating clearly, and using sound judgment to deliver the right solution.\nThe Role\nJoin our Bloomberg On-Site Support team based at Pier 3 in San Francisco, supporting our Pier 3 and 140 New Montgomery offices as well as Bloomberg clients throughout the region.\nBOS combines client-facing IT support, Office IT, mobile and endpoint support, Bloomberg technology, implementation and Order Management activity, infrastructure support, and partnership with teams across the firm.\nYou will work with colleagues in Sales, News, Engineering, User Support, Philanthropy, Beta, and other business areas. The role requires someone who can comfortably move between troubleshooting technology, supporting a client, working with internal teams, and learning new systems and environments.\nWe are looking for someone with approximately 2 to 4 years of relevant experiencewho has strong potential to grow. This is an opportunity for someone building their career who wants broader exposure to IT, clients, infrastructure, mobile technology, and Bloomberg’s business.\nWe’ll trust you to:\nDeliver high-touch technical support to Bloomberg clients and colleagues.\nTroubleshoot Windows, Mac, iOS, iPadOS, Android, applications, hardware, and connectivity issues.\nSupport PCs, Macs, smartphones, tablets, monitors, docking stations, KVMs, peripherals, and modern workplace technology.\nDevelop knowledge of MDM/UEM, mobile enrollment, device compliance, application delivery, and endpoint management.\nTroubleshoot Wi-Fi, VPN, Bluetooth, USB-C, Thunderbolt, display, charging, and peripheral issues.\nSupport Bloomberg technology installations, upgrades, moves, implementations, and Order Management activity.\nApply working knowledge of LAN, WAN, TCP/IP, DNS, and general networking concepts.\nTake ownership of issues through resolution and keep customers informed throughout the process.\nPartner effectively with Sales, Engineering, Facilities, Employee Technology Support, vendors, and other internal teams.\nWork within an ITIL-based service environment including Incident, Request, Change, and Problem Management.\nCommunicate technical information clearly to technical and non-technical audiences.\nIdentify opportunities to improve the customer experience and how support is delivered.\nYou’ll need to have:\nTwo to four years of experience in IT Support, Desktop Support, Endpoint Support, Field Support, or a related technology role.\nStrong customer service and communication skills.\nExperience supporting Windows and Mac environments.\nWorking knowledge of iOS, iPadOS, Android, and modern mobile technology.\nStrong troubleshooting and critical-thinking skills.\nFamiliarity with networking concepts including TCP/IP, DNS, LAN, WAN, Wi-Fi, and VPN.\nExposure to docking stations, KVMs, monitors, USB-C/Thunderbolt, and workplace peripherals.\nAn understanding of MDM, endpoint management, or enterprise mobile support concepts.\nStrong learning agility, curiosity, judgment, and the ability to absorb new technology quickly.\nThe confidence to engage professionally with clients and colleagues at different levels.\nStrong ownership, accountability, and ability to work collaboratively.\nWe’d love to see:\nWhite-glove, executive, or client-facing support experience.\nExposure to Microsoft Intune, Jamf, Apple Business Manager, Windows Autopilot, or similar endpoint tools.\nExperience with device enrollment, provisioning, compliance, MFA, SSO, or endpoint security.\nExposure to networking equipment, cabling, IDF environments, or infrastructure support.\nExperience with implementation, deployment, installation, or Order Management workflows.\nITIL, CompTIA, Microsoft, Apple, or entry-level Cisco certifications.\nInterest in financial services or enterprise technology environments.\nExamples of learning new technology quickly or improving an existing process.\nSalary Range = 70,000 - 95,000 USD Annual + Benefits + Bonus\nThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.\nWe offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.\nDiscover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.","description_format":"text","description_chars":5833,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Data & Market Intelligence","Financial News & Media"],"lifecycle":[{"event":"open","at":"2026-10-03T14:43:46Z"},{"event":"close","at":"2026-10-08T05:56:10Z"},{"event":"reopen","at":"2026-10-12T20:18:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 434 · green card filings: 457","filings_12m":434,"filings_prev_12m":472,"green_card_filings_12m":457,"median_offered_wage_usd":165065,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.741,"p_room":0.36,"age_days":32,"expected_fill_days":19,"reasons":["conf:0","wave","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/bloomberg-bloomberg-on-site-support-specialist-2","json_url":"https://alion.io/job/bloomberg-bloomberg-on-site-support-specialist-2.json","meta":{"generated_at":"2026-11-05T13:33:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7892},"rest":"https://alion.io/mcp/rest/get_company?id=7892"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbloomberg-bloomberg-on-site-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbloomberg-bloomberg-on-site-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbloomberg-bloomberg-on-site-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bloomberg-bloomberg-on-site-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbloomberg-bloomberg-on-site-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1768710}},{"tool":"search_jobs","arguments":{"company":"bloomberg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1768710},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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