{"id":3033974,"url":"https://alion.io/job/bloomberg-industry-group-client-support-specialist-i","title":"Client Support Specialist I","company":{"id":1898606,"name":"Bloomberg Industry Group","domain":"bloombergindustry.com","url":"https://alion.io/company/bloombergindustry","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T20:58:46Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T09:46:55Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Serves as the first point of contact for customer inquiries, providing issue intake, case documentation, troubleshooting, resolution of routine product and account issues, customer communication, and case management. Escalates complex issues, supports knowledge sharing, and develops product expertise.What you will do:\nIndependently manage customer support requests from initial contact through resolution.\nTroubleshoot product functionality, workflow, and configuration issues across assigned Bloomberg Industry Group products.\nDeliver support through phone, email, live chat, and virtual meetings.\nResearch, analyze, and resolve customer issues while meeting established service levels.\nIdentify reproducible software defects and submit detailed documentation to Product and Engineering teams.\nEscalate complex product or technical issues requiring advanced expertise.\nProvide customers with product guidance, best practices, and feature recommendations.\nCollaborate with Product Management, Engineering, Customer Success, Professional Services, and Sales to resolve customer issues.\nMaintain accurate customer records and case documentation.\nContribute to internal knowledge articles and support documentation.\nParticipate in product launches, testing activities, and after-hours support when required.\nYou need to have:\nBachelor's degree or equivalent combination of education and experience.\n3-5 years of client support or technical support experience.\nExcellent troubleshooting and analytical skills.\nStrong written and verbal communication skills.\nExperience supporting SaaS or enterprise software preferred.\nAbility to manage multiple priorities while delivering exceptional customer service.\nCompensation Range:\n$65,000.00-$95,000.00Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.\nEqual Opportunity\nBloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).","description_format":"text","description_chars":3111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-21T20:58:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":40,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/bloomberg-industry-group-client-support-specialist-i","json_url":"https://alion.io/job/bloomberg-industry-group-client-support-specialist-i.json","meta":{"generated_at":"2026-10-27T09:54:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1898606},"rest":"https://alion.io/mcp/rest/get_company?id=1898606"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbloomberg-industry-group-client-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbloomberg-industry-group-client-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbloomberg-industry-group-client-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bloomberg-industry-group-client-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbloomberg-industry-group-client-support-specialist-i"}]}