{"id":3529613,"url":"https://alion.io/job/bloomberg-industry-group-research-specialist","title":"Research Specialist","company":{"id":1898606,"name":"Bloomberg Industry Group","domain":"bloombergindustry.com","url":"https://alion.io/company/bloombergindustry","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":66000,"max":82000,"currency":"USD","period":"year","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-05T08:59:01Z","board_verified":false,"closed_at":"2026-11-05T08:59:01Z","days_open":44,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":44},"description":"Serve as the first point of contact for client inquiries across Bloomberg Industry Group products via phone, email, and chat.Intake, assess, and triage client requests by gathering relevant details, identifying urgency, and routing issues appropriately.\nResolve basic to moderately complex client issues through troubleshooting, product guidance, research assistance, and account support.\nEscalate technical or complex issues to Tier 2 and Tier 3 support teams while maintaining ownership of the client experience through resolution.\nPartner closely with Product, Engineering, Sales, and Marketing teams to communicate client needs, troubleshoot issues, and support product adoption.\nManage a high volume of client interactions while maintaining professionalism, responsiveness, accuracy, and service quality.\nEducate clients and internal users on product features, workflows, and best practices to drive successful product usage.\nTrack and document client interactions using CRM systems, ticketing platforms, and project management tools.\nMonitor escalated requests, provide timely updates, and ensure issues are resolved efficiently and completely.\nIdentify recurring client challenges and communicate feedback to internal stakeholders to support continuous product and process improvement.\nParticipate in special projects and initiatives that enhance operational efficiency and improve the overall client experience.\nStay current on Bloomberg Industry Group products, workflows, tools, and support processes to provide informed and effective client assistance. \nWhat you will do:\nServe as the first point of contact for client inquiries across Bloomberg Industry Group products via phone, email, and chat.\n\nIntake, assess, and triage client requests by gathering relevant details, identifying urgency, and routing issues appropriately.\nResolve basic to moderately complex client issues through troubleshooting, product guidance, research assistance, and account support.\n\nEscalate technical or complex issues to Tier 2 and Tier 3 support teams while maintaining ownership of the client experience through resolution.\n\nPartner closely with Product, Engineering, Sales, and Marketing teams to communicate client needs, troubleshoot issues, and support product adoption.\n\nManage a high volume of client interactions while maintaining professionalism, responsiveness, accuracy, and service quality.\n\nEducate clients and internal users on product features, workflows, and best practices to drive successful product usage.\n\nTrack and document client interactions using CRM systems, ticketing platforms, and project management tools.\n\nMonitor escalated requests, provide timely updates, and ensure issues are resolved efficiently and completely.\n\nIdentify recurring client challenges and communicate feedback to internal stakeholders to support continuous product and process improvement.\n\nParticipate in special projects and initiatives that enhance operational efficiency and improve the overall client experience.\n\nStay current on Bloomberg Industry Group products, workflows, tools, and support processes to provide informed and effective client assistance.\n\nYou need to have:\n3+ years of experience working on legal or financial fields.\n\nStrong customer service orientation with excellent verbal and written communication skills.\n\nAbility to manage multiple priorities and work effectively in a fast-paced environment.\n\nComfortable troubleshooting issues and guiding clients through solutions step by step.\n\nStrong organizational skills with attention to detail and follow-through.\n\nAbility to collaborate effectively across support, product, engineering, and business teams.\n\nDemonstrated ownership mindset with the ability to take initiative and drive issues toward resolution.\nInterest in supporting clients and helping users navigate research platforms and workflows.\n\nFlexibility to work assigned business hours, including weekends and holidays as needed.\n\nPreferred Experience/Training:\nExperience in an analyst, research, or client-facing support role within the legal, tax, regulatory, financial, or information services industry.\n\nFamiliarity with Bloomberg Industry Group products, including Bloomberg Law, Bloomberg Tax, Bloomberg Government, Bloomberg Environment, or Bloomberg Terminal.\n\nStrong research, analytical, and problem-solving skills.\n\nAbility to quickly learn new products, tools, and workflows.\n\nJuris Doctor (JD), MLS/MILS, paralegal background, or equivalent research-focused education or experience is a plus.\n\nCompensation Range:\n$66,000.00-$82,000.00Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.\nEqual Opportunity\nBloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).","description_format":"text","description_chars":5949,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-30T15:38:06Z"},{"event":"close","at":"2026-11-05T08:59:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12 · green card filings: 2","filings_12m":12,"filings_prev_12m":14,"green_card_filings_12m":2,"median_offered_wage_usd":168214,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":82000,"is_top_pay":false},"html_url":"https://alion.io/job/bloomberg-industry-group-research-specialist","json_url":"https://alion.io/job/bloomberg-industry-group-research-specialist.json","meta":{"generated_at":"2026-11-05T13:29:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17533,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1898606},"rest":"https://alion.io/mcp/rest/get_company?id=1898606"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbloomberg-industry-group-research-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbloomberg-industry-group-research-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbloomberg-industry-group-research-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bloomberg-industry-group-research-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbloomberg-industry-group-research-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3529613}},{"tool":"search_jobs","arguments":{"company":"bloombergindustry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3529613},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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