{"id":2647826,"url":"https://alion.io/job/bloomerang-billing-specialist","title":"Billing Specialist","company":{"id":2319,"name":"Bloomerang","domain":"bloomerang.com","url":"https://alion.io/company/bloomerang","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":69,"open_postings":10,"ghost_share":0.5,"stale_share":0,"repost_share":0.1,"time_to_fill_p50_days":45,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":49100,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-02-03T20:34:27Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T09:31:21Z","board_verified":true,"closed_at":null,"days_open":623,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":623},"description":"At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.\nWe're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!\nThe Role\nAs a Billing Specialist at Bloomerang, you are a part of a team that oversees the billing process for our customers. Your responsibilities will include setting up new accounts, resolving billing issues raised by customers, working with stakeholders to request pertinent information, and participating in various projects to improve the quality of the billing process.\nWhat You Will Do\nGain a deep understanding of the sales process from contract inception to billing & collection.\nWork cross-functionally with a team to complete various tasks including invoicing, collections, phone support and e-mail customer service.\nOversee daily operations such as upgrades, cancellations, payments and refunds on the billing platform. \nResearch and resolve payment variances by partnering with the customer and account managers.\nLook for process improvement and opportunities to automate tasks to streamline.\nManage the billing cases in Salesforce.\nOpen new accounts as well as make updates to existing accounts.\nMove seamlessly through various billing systems as well as the Salesforce CRM for all account information and invoicing.\nCollaborate with parallel teams to provide support and solve issues.\nAssist in various team projects, ad hoc projects and relevant audits.\nWorking cross functionally with our sales and customer success teams.\nWhat You Need to Succeed\n1-3 years’ experience working in billing or accounts receivables\nAnalytical, detail-oriented, and strong organizational mindset\nAbility to pivot and multi-task when needed.\nExcellent communication skills. Must be able to provide and receive feedback.\nPositive attitude and desire to work in a space that impacts non-profit organizations.\nAbility to stay current with emerging AI capabilities and apply them directly through hands-on building and experimentation.\nNice to Have But Not Required\nExperience with: Ordway, Zuora and Salesforce \nBenefits\nHealth + Wellness\nYou’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. \nTime Off\nYou'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!\n401k\n You'll receive a 401k match to help invest in your future.\nEquipment\nEverything you need to be successful, shipped right to your door. You got this. We got you.\nCompensation \nThe salary range for this position is $49,100 - $65,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws\nLocation\nThis is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.\nAccommodations\n Applicants who require accommodations may contact  to request an accommodation in completing an application.\nBloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.","description_format":"text","description_chars":4328,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Parental leave","Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["CRM Software","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-15T20:38:51Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.101,"p_room":0.28,"age_days":623,"expected_fill_days":45,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/bloomerang-billing-specialist","json_url":"https://alion.io/job/bloomerang-billing-specialist.json","meta":{"generated_at":"2026-10-20T11:37:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12833,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2319},"rest":"https://alion.io/mcp/rest/get_company?id=2319"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbloomerang-billing-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbloomerang-billing-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbloomerang-billing-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bloomerang-billing-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbloomerang-billing-specialist"}]}