{"id":211970,"url":"https://alion.io/job/bloomreach-finance-operations-transformation-manager-2","title":"Finance Operations Transformation Manager","company":{"id":620,"name":"Bloomreach","domain":"bloomreach.com","url":"https://alion.io/company/bloomreach","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":64,"ghost_share":0.219,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":103,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":58000,"period":"year","method":"role_country_seniority_unknown","sample_n":65},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-03T13:14:35Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-04T16:24:17Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":61},"description":"Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.\nWe're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.\nWe’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey.\nWe're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.\nAnd we're building all of that on the intelligence of a single AI engine - Loomi - so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.\nOur mission is to modernize end-to-end Finance and Accounting operations. The primary focus is processes and systems which will enhance financial and operational performance. This role will drive core operating strategy across many teams, with focus on processes, systems and delivering impact internally and to customer experience. The ideal candidate will have strong interest in process design, automation, using AI tools to build and transform workflows and operations. The initial focus is building new capabilities that help drive value realization by monitoring platform usage, working with sales to address overages and drive commercial discussions (overage fees, upsells, right sizing, remediation).\nTasks and responsibilities\nAnalyze current-state finance processes, operations, workflows and governance.\nDevelop future-state process designs, business requirements, and project manage the implementation workflow, automation, analytics, and AI solutions.\nLead stakeholders discussions and change management activities. \nBe hands-on to set up a manual process, own and operate process as needed, transition to ultimate team after new processes and automation has been implemented (Build > Operate > Transfer)\nBuild the operating cadence with business during transformation of a process. Initial project is to be the operations lead for resolution of platform overages (waiver fo fees, invoice fees, upsell, remediation of use by customer). This will require understanding of contractual terms, usage data, and assess reason for overage (such as use case limitations or design and implementation issues), cost and margin analysis, and reach commercial resolution.\nPartner directly with Sales on overage, maintenance of overviews, and follow up on conversations, provide analysis, guidance, and negotiation support to protect revenue while maintaining customer relationships.\nIdentify patterns in overage and follow-up triggers to flag upsell or cost-saving opportunities.\nDevelop policies and framework for decision making. Plan for scaling operations to $500M+.\nSpearhead initiatives to identify and implement improvements across finance operations, enhancing efficiency, accuracy, and compliance. \nDevelop and implement company-wide initiatives to identify and realize cost-saving opportunities. Leveraging process improvements, automation, and optimization initiatives to drive efficiency and maximize financial performance. \nAssist in initiatives to document our processes and operations by creating process descriptions, guidelines, and procedures. \nWork cross-departmental (e.g., with engineering, product, and sales departments) to gather (key) stakeholders' requirements, feedback, and insights. Proactively communicate with strategic decision-makers to drive new improvements.\nPrepare Finance operations for upcoming packaging changes, assessing impact on billing and overage logic before go-live. \nWork with Product and Engineering to ensure new packaging models are operationally supported by Finance systems and reporting from day one. \nRequirements\nMinimal 5-year relevant working experience\nA can-do mentality. Being able to translate broad objectives into pragmatic actions with clear follow-up and tangible results. \nAbility to navigate in an ever-changing environment, being able to build a structure to misaligned processes or data.\nProven experience managing usage-based billing concepts such as overages and maintenance fees, ideally in a SaaS or subscription business. \nStrong understanding of contractual terms and the ability to translate usage data into clear waiver or upsell recommendations. \nExperience building or scaling operational frameworks and metrics from the ground up. \nThe ability to navigate and mitigate resistance to change.\nSkill in managing and leading change initiatives within the finance function. \nDemonstrated commitment to staying informed and driving improvement. \nDemonstrated commitment to continuous learning and driving improvement within Finance and the broader organization.\nDeep understanding of the business model and how packaging, monetization, and usage policies tie into overall business goals.\nFamiliarity with financial software, ERP systems, and other relevant tools.\nStrong analytical and problem-solving skills to assess complex financial data, identify trends, and make data-driven recommendations for improvement.\nAble to deal with resistance, being persistent, and influence without authority to achieve goals.\nMore things you'll like about Bloomreach:\nCulture:\nA great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. \n\nWe have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. \n\nWe believe in flexible working hours to accommodate your working style.\n\nWe work virtual-first with several Bloomreach Hubs available across three continents.\n\nWe organize company events to experience the global spirit of the company and get excited about what's ahead.\n\nWe encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.\n\nThe Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5\n\nPersonal Development:\nWe have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.\n\nOur resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*\n\nOur managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.\n\nBloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*\n\nWell-being:\nThe Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*\n\nSubscription to Calm - sleep and meditation app.*\n\nWe organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.\n\nWe facilitate sports, yoga, and meditation opportunities for each other.\n\nExtended parental leave up to 26 calendar weeks for Primary Caregivers.*\n\nCompensation:\nRestricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*\n\nEveryone gets to participate in the company's success through the company performance bonus.*\n\nWe offer an employee referral bonus of up to $3,000!\n\nWe reward & celebrate work anniversaries -- Bloomversaries!*\n\n(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)\nExcited? Join us and transform the future of commerce experiences!\nIf this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!\nAny unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.","description_format":"text","description_chars":8907,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Continuous learning","Flexible schedule","Parental leave","Restricted stock units","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Marketing Automation","Recommendation Systems","Customer Data Platforms (CDP) & Reverse ETL"],"lifecycle":[{"event":"open","at":"2026-09-05T08:32:54Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.787,"p_room":0.72,"age_days":61,"expected_fill_days":103,"reasons":["conf:4","velocity","win:mid","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/bloomreach-finance-operations-transformation-manager-2","json_url":"https://alion.io/job/bloomreach-finance-operations-transformation-manager-2.json","meta":{"generated_at":"2026-11-04T19:52:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":620},"rest":"https://alion.io/mcp/rest/get_company?id=620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbloomreach-finance-operations-transformation-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbloomreach-finance-operations-transformation-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbloomreach-finance-operations-transformation-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bloomreach-finance-operations-transformation-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbloomreach-finance-operations-transformation-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":211970}},{"tool":"search_jobs","arguments":{"company":"bloomreach.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":211970},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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