{"id":206781,"url":"https://alion.io/job/bloomreach-senior-account-manager","title":"Senior Account Manager","company":{"id":620,"name":"Bloomreach","domain":"bloomreach.com","url":"https://alion.io/company/bloomreach","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":68,"ghost_share":0.221,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":160000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-05-29T11:45:36Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-31T17:37:14Z","board_verified":true,"closed_at":null,"days_open":155,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":154},"description":"Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.\nWe're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.\nWe’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey.\nWe're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.\nAnd we're building all of that on the intelligence of a single AI engine - Loomi - so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.\nAbout the Role:\nAs a Senior Account Manager at Bloomreach, you will drive growth and long-term value across a portfolio of strategic accounts in the Americas market. You’ll be responsible for nurturing executive relationships, identifying expansion opportunities, and ensuring customers achieve measurable business outcomes through our solutions.\nYou’ll partner cross-functionally with Customer Success, Solutions Consultants, SDRs, and key internal teams, as well as external partners, to strengthen customer engagement, support renewals, and uncover upsell and cross-sell opportunities. Your work will play a key role in customer retention, account growth, and Bloomreach’s continued success in the region.\nYour job will be to:\nOwn the relationship with key accounts\nDevelop and expand business, through C-level relationships, across brands\nEnsure renegotiation of contracts at point of renewal\nIdentify, work, and close upsell and cross sell opportunities\nIn this role you will be responsible for:\nResponsible for driving Bloomreach revenue growth with successful renewals, upsells and cross-sells growth\nUse your digital technology experience to understand and discuss complex products and identify ways to optimize product performance\nLeverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth\nDrive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes\nCollaborate with partners, ISVs (e.g., Shopify), and internal teams such as Customer Success to translate customer value into upsell and cross-sell opportunities, leveraging all available resources to maximize return-on-investment.\nSucceed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage\nOperate with a sense of urgency with an outcome + results-oriented approach to customer success\nConsistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings\nNegotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations\nMeasured on Expansion ARR and Renewals quota.\nYou have the following experience and qualities:\n5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading enterprise customers. Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred.\nStrong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives\nHighly collaborative leadership profile. Action and outcome oriented\nSubject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives\nOutstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI\nSales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota.\nKnowledge and use of CRM and forecasting tools is required\nExcited? Join us and transform the future of commerce experiences.\nThe on target earnings (OTE) range for this position is $160,000-$200,000, consisting of base plus commission. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.\nRegional benefits:\nHealth care including medical, dental, and vision insurance\n401k plan with employer contribution\nMore things you'll like about Bloomreach:\nCulture:\nA great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. \n\nWe have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. \n\nWe believe in flexible working hours to accommodate your working style.\n\nWe work virtual-first with several Bloomreach Hubs available across three continents.\n\nWe organize company events to experience the global spirit of the company and get excited about what's ahead.\n\nWe encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.\n\nThe Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5\n\nPersonal Development:\nWe have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.\n\nOur resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*\n\nOur managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.\n\nBloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*\n\nWell-being:\nThe Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*\n\nSubscription to Calm - sleep and meditation app.*\n\nWe organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.\n\nWe facilitate sports, yoga, and meditation opportunities for each other.\n\nExtended parental leave up to 26 calendar weeks for Primary Caregivers.*\n\nCompensation:\nRestricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*\n\nEveryone gets to participate in the company's success through the company performance bonus.*\n\nWe offer an employee referral bonus of up to $3,000!\n\nWe reward & celebrate work anniversaries -- Bloomversaries!*\n\n(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)\nExcited? Join us and transform the future of commerce experiences!\nIf this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!\nAny unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.","description_format":"text","description_chars":8417,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Company events","Equity","Flexible schedule","Parental leave","Restricted stock units","Stock options","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Marketing Automation","Recommendation Systems"],"lifecycle":[{"event":"open","at":"2026-09-05T07:54:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":12,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.76,"p_room":0.44,"age_days":154,"expected_fill_days":112,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/bloomreach-senior-account-manager","json_url":"https://alion.io/job/bloomreach-senior-account-manager.json","meta":{"generated_at":"2026-10-31T20:08:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":620},"rest":"https://alion.io/mcp/rest/get_company?id=620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbloomreach-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbloomreach-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbloomreach-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bloomreach-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbloomreach-senior-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":206781}},{"tool":"search_jobs","arguments":{"company":"bloomreach.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":206781},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}