Leader in Training - Palo Alto

You Will:

• Assume full accountability for cafe operations in the absence of the Cafe Leader, ensuring smooth and efficient functioning
• Foster a culture of respect, inclusivity, and continuous learning within the team, celebrating diversity and promoting development through feedback, coaching, and mentoring
• Communicate and uphold Blue Bottle's sustainability values, motivating team members to contribute to organizational goals
• Assist in recruiting a diverse team and manage performance through feedback, recognition, and addressing concerns promptly
• Optimize staffing and shift management to deliver exemplary hospitality, adhering to quality standards for beverage and food preparation
• Enhance guest experience through engagement, technical product education, and handling feedback and escalations professionally
• Collaborate with the Cafe Leader on business analysis, strategic planning, and action plans for sales, restocking, merchandising, inventory, and scheduling
• Ensure accurate accounting of transactions, maintain inventory levels, and contribute to scheduling activities
• Adhere to safety policies and procedures, report concerns, and promote a safe and respectful workplace
• Manage controllable budget and labor hours efficiently, ensuring accountability and reporting any issues promptly

You Are:

• Adept at coaching individuals of diverse learning styles and backgrounds, demonstrating patience and adaptability to ensure their success
• A catalyst for excellence, setting and upholding elevated standards for both themselves and their team members
• A consummate communicator proficient in imparting information effectively and delivering constructive feedback with tact and empathy
• Exhibits astute judgment and decision-making capabilities, approaching challenging situations with a proactive and positive problem-solving mindset
• A collaborative strategist adept at identifying and eliminating obstacles to streamline processes and achieve goals, prioritizing clear communication and decisive action
• Committed to fostering a culture of empathy and understanding, valuing meaningful connections with both team members and guests
• Driven dedication to environmental sustainability, actively pursuing initiatives that contribute to a sustainable future for our people, our company, and our planet
• Eligible to work in the United States and 18 years of age or older

You Have:

• 1-2 years working in a leadership role or experience leading a team, with a strong preference for coffee, food, and beverage
• Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire
• Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire
• Familiarity with online collaboration and organization tools, including Google Docs
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays
• Ability to smell and taste; you’re tasting and smelling coffee and food, helping ensure quality control for each cup and plate
• Ability to listen and speak; you’re listening and speaking with our guests to take and fill orders, and guide and create experiences.
• The role is performed in an environment that may involve exposure to environmental conditions, including elevated temperatures from food and beverage preparation equipment, and cooler temperatures in refrigerated spaces

A few benefits we offer:

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
• 2 free drinks during shifts for cafe team members
• Flexible spending account & commuter benefits
• Employee Assistance Program
• Additional benefits information