{"id":2333978,"url":"https://alion.io/job/blue-hawaiian-helicopters-concierge","title":"Concierge","company":{"id":1894165,"name":"Blue Hawaiian Helicopters","domain":"bluehawaiian.com","url":"https://alion.io/company/bluehawaiian","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waikoloa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-12T09:37:49Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-03T09:23:43Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Overview\nJob Summary\nThe Concierge offers personalized recommendations and assistance in booking events, activities, tours, attractions, and other services that travelers seek in their destinations. You will be working closely with our guests with a focus on providing extraordinary customer service to them, our lodging partners, and our supply partners. We help travelers get the most out of each destination, which in turn helps our lodging partners develop loyal guests and helps our supply partners grow their businesses. The Concierge is responsible for assessing guest needs and selling attractions and activity tickets that ensure a memorable vacation experiences.\nCompetitive Pay + Rewarding Commission Opportunities In addition to earning $16.00-$20.00 per hour, our Concierge team has the opportunity to boost their earnings through a generous biweekly commission program. You'll help guests plan unforgettable Hawaii experiences by recommending and booking world-class tours and activities, including helicopter tours, luaus, snorkeling excursions, sunset cruises, and more. The more memorable vacations you help create, the greater your earning potential. Commissions are paid biweekly as part of our regular payroll process.\nEssential Functions and Responsibilities include the following:\nProvide each guest with a professional and courteous greeting and extraordinary customer service\nEstablish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e., asking questions)\nAbility to assess guests needs via the discovery process (i.e., asking questions)\nMeet or exceed established sales targets in a commissioned environment\nDemonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience\nAbility to solve guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved\nConfirmed ability to sell in person and occasionally, on the phone\nUse sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment\nOnce trained, the Concierge will close and book sales as well as collect payment at the time of sale\nProvide a thorough, detailed recap of the purchase along with properly thanking the guest for their business \nAdditional Job Requirements\nRegular scheduled attendance\nIndicate the percentage of time spent traveling - 0%\nSubject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians’ employment practices and policies.\nSupervisory Responsibilities\nThis position has no supervisory responsibilities.\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.\nEducation & Experience\nHigh school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience \n1-2 years of sales (or upselling) experience in a performance driven environment\nExtraordinary guest service skills\nExpert-level knowledge of the local area and attractions\nKnowledge of travel and/or ticket industry and concierge experience preferred\nSkills\nAdaptable and able to support change within the business\nAbility to overcome objections and offer alternate solutions\nTimeliness and a professional appearance\nExcellent written and verbal communication skills (fluent English required, bilingual a plus)\nStrong listening skills to be able to identify customer need\nSelf-motivated with the ability to work independently in a sales driven environment\nAbility to occasionally lift to 25 pounds and to stand for long periods of time\nProven ability to juggle multiple duties and prioritize\nComputer Skills\nIntermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook \nDemonstrated ability to type 30-40 wpm\nAir Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\nMinimum pay\nUSD $16.00/Hr.Maximum Pay\nUSD $20.00/Hr.Benefits\nFor more information on our industry-leading benefits, please visit our benefits page here.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)","description_format":"text","description_chars":5706,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Tour Operators"],"lifecycle":[{"event":"open","at":"2026-10-12T09:37:49Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.78,"p_room":0.75,"age_days":21,"expected_fill_days":22,"reasons":["conf:1","win:late","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/blue-hawaiian-helicopters-concierge","json_url":"https://alion.io/job/blue-hawaiian-helicopters-concierge.json","meta":{"generated_at":"2026-11-03T13:57:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1894165},"rest":"https://alion.io/mcp/rest/get_company?id=1894165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblue-hawaiian-helicopters-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblue-hawaiian-helicopters-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblue-hawaiian-helicopters-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blue-hawaiian-helicopters-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblue-hawaiian-helicopters-concierge"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2333978}},{"tool":"search_jobs","arguments":{"company":"bluehawaiian.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2333978},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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