{"id":1740192,"url":"https://alion.io/job/blue-j-customer-success-manager","title":"Customer Success Manager","company":{"id":58217,"name":"Blue J","domain":"bluej.com","url":"https://alion.io/company/blue-j","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"CAD","period":"year","gross":null,"usd_annual":56969},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-01T13:03:47Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-23T01:28:37Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About Blue J\nBlue J is the leading generative AI solution for tax professionals and one of Canada's fastest-growing AI companies. Headquartered in Toronto, we're a high-growth B2B SaaS company building industry-leading tax research software that helps accountants find accurate answers to complex tax questions with greater speed and confidence.\nBacked by a $122M USD Series D funding round, we're scaling rapidly across North America and the UK while continuing to push the boundaries of what's possible with AI. By combining advanced technology with deep tax expertise, we empower tax professionals to work more efficiently, make better decisions, and deliver greater value to their clients.\nA Note on Location\nThis is a hybrid role based in Toronto, with the preference for being on-site 1-2 days per week. All candidates must be eligible to work in Canada.\nWe’re intentional about in-person collaboration, not because we have to be, but because we believe there’s real value in it. Whether it’s spontaneous whiteboard sessions, monthly team gatherings, or company-wide socials, we’re building a culture where connection is energizing and showing up in person feels like something you want to do, not something you’re obligated to do.\nThe Opportunity\nWe’re looking for a proactive, customer-focused Customer Success Manager to support our rapid growth at Blue J.\nOur ideal candidate is excited about building and maintaining meaningful relationships with customers to support Blue J’s expansion. You understand how helping customers meet their usage goals plays into customer success and retention, and you’re excited about doing whatever you need to do to ensure your accounts have what they need for success.This role supports a large SMB customer base using a mix of relationship-driven and digital customer success strategies, combining proactive outreach with scalable engagement across your portfolio.\nWe’re looking for someone curious and collaborative with a knack for sales and growth, and who is excited about playing a key role in supporting Blue J as we scale! You'll get to work closely with and learn from our amazing team, see the direct impact of your work in a rapidly growing company, and be front and centre in the world of Generative AI for professional services. If this sounds like you, we can’t wait to meet you!\nWhat You’ll be Doing\nManaging a high volume portfolio of SMB accounts, becoming a trusted advisor to customers, and prioritizing actions using clear signals and repeatable playbooks\nAchieving identified revenue targets\nProactively reaching out and maintaining a regular cadence of communication with clients & decision makers to cultivate relationships, ensure retention, and promote expansion\nEstablishing and measuring customer goals\nBecoming a product expert and addressing customer inquiries\nTraining customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio\nIdentifying risk of churn within your portfolio and taking action to alleviate it\nDesigning and executing one-to-many customer success plays (email campaigns, usage nudges, training programs) using segmentation and filtering to support a large SMB portfolio efficiently\nPartnering with Expansion Account Managers to surface qualified expansion opportunities early through structured monitoring of customer signals\nWhat You Offer Blue J\n1-3 years in customer success, account management or sales roles\nAny experience focused on relationship management and revenue retention/expansion is a plus\nExceptional presentation, written and verbal communication skills\nStrong organizational, analytical, and Project Management skills\nIdeally, some experience with and desire to work in an agile, start-up/scale-up environment - a growth mindset is essential\nComfort managing large books of business and high activity levels while maintaining strong customer outcomes.\nExperience in high-volume SMB SaaS, e-commerce, or digitally scaled customer success environments is a strong plus\nWhat We Offer You\nAn incredible opportunity to be an early team member at a rapidly growing company. We’re building a revolutionary tool from the ground up, and you will have a meaningful role in shaping the team that builds it. \nA mission-driven culture where your work directly advances clarity, efficiency, and accessibility in tax research.\nWe’re well-funded and offer competitive base salaries and stock options. You’ll play a crucial role in our growth, and it’s important to us that you share in our long-term success.\nA collaborative, ambitious, and supportive team that values innovation, respect, and fun.\nWe care about you as a whole person. You’ll have a healthy work/life balance and colleagues who respect it. We’ve mindfully put together a great benefits package that covers you and your family.\nThe Core Values that Define Our Culture\nWe are customer-focused\nWe put team over self\nWe are pleasant and playful\nWe are open to better ideas\nWe move fast and fix things\nWhat to Expect in the Interview Process\nWe anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!\nInterview Process\nStep 1: Chat with Nancy, our Talent Acquisition Manager\nStep 2: Meet Rohaan our Director of Customer Success \nStep 3: Present a case study to Rohaan, and Mat, our VP of Customer Success\nStep 4: Wrap up with Ben, our CEO\nWe believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply. We value inclusiveness and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nWe strive to create an inclusive and accessible hiring experience for all candidates. If you need any accommodations during the interview process, please let us know in your application. Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.\nCompensation\nThe base pay range for this role is CAD $65,000-$80,000 per year plus $10,000 variable compensation.\nFinal compensation will be set fairly and thoughtfully based on experience, expertise, and alignment with the role’s responsibilities. While all candidates are expected to bring directly relevant experience, the top of the range is typically reserved for individuals who demonstrate exceptional depth in the role’s core competencies, a strong track record of impact in similar environments, and the ability to operate with a high degree of autonomy from day one.\nHow We Use AI in Our Hiring Process\nTo ensure transparency, we want candidates to know that Blue J uses AI-enabled tools within our applicant tracking system to help organize applications and highlight profiles that match the key requirements for each role.\nAI does not make hiring decisions.\nEvery application is reviewed by a member of our Talent team, and all decisions throughout the process are made by humans.\nWe use these tools to support efficiency and consistency, not to replace human judgment and we’re committed to a fair, thoughtful, and equitable experience for every candidate.","description_format":"text","description_chars":7348,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Predictive Analytics","Legal Services","Legal AI"],"lifecycle":[{"event":"open","at":"2026-10-03T02:56:46Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.809,"p_room":0.9,"age_days":20,"expected_fill_days":49,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":56969,"is_top_pay":true},"html_url":"https://alion.io/job/blue-j-customer-success-manager","json_url":"https://alion.io/job/blue-j-customer-success-manager.json","meta":{"generated_at":"2026-10-23T02:07:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3503,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58217},"rest":"https://alion.io/mcp/rest/get_company?id=58217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblue-j-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblue-j-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblue-j-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blue-j-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblue-j-customer-success-manager"}]}