{"id":4197610,"url":"https://alion.io/job/blue-mantis-eux-associate-l1-engineer-remote-us-only","title":"EUX Associate L1 Engineer - Remote US Only","company":{"id":668924,"name":"Blue Mantis","domain":"bluemantis.com","url":"https://alion.io/company/bluemantis","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":19,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Azure","optional":true},{"name":"Crowdstrike","optional":true},{"name":"ITSM","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Okta","optional":true},{"name":"Outlook","optional":true},{"name":"ServiceNow","optional":true},{"name":"Sophos","optional":true},{"name":"VPN","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-11T21:01:58Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T21:01:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The EUX - Associate Engineer provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers.\nThe EUX Associate Engineer is the front line in the Service Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. \nKey Responsibilities\nResolve problems reported to the service desk by phone or web tickets Provide first-level contact and problem resolution for customer issues.\nProvide timely communication on ticket status and resolution.\nUpdate and maintain Help Desk Documentation and knowledgebase articles\nReview and update Help Desk documentation as assigned.\nReview and create KB articles.\nOther functions as directed by management \nAnswer phone calls received by the call center by the SLA. Resolve or escalate issue as needed.\nAcknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed.\nQuickly and effectively communicate with customers within the set SLA.\nWork with vendor to resolve issues when required.\nConfigure/image desktops or laptops as needed.\nContinually update and improve our documentation of a customer environment.\nContinuously improve upon technical skills sets within assigned areas of expertise.\nContinuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment.\nRegular, predictable and punctual attendance. \nMay occasionally need to work on holidays or weekends.\nSkills, Knowledge and Expertise\n1-3 years of Service Desk Experience\nMSP Service Desk experience is a plus, but not a requirement \nExperience with providing technical assistance over the phone.\nAble to multi-task by working on multiple open tickets simultaneously.\nExperienced in working in a fast-paced environment with multiple priorities and projects.\nAble to investigate, analyze and troubleshoot customer issues. \nComfortable making decisions on issue resolution without supervision.\nDemonstrates excellent verbal and written skills. \nMotivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.\n Proficient in the following areas:\nWindows Operating system - Windows 7, 10, and 11\nMS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) - 2000-2016\nEmail support - O365, Exchange & POP\nO365 and Azure Admin portal\nMFA/2FA Applications (Duo, Azure, Okta, etc.)\nSpam Filtration Applications (Mimecast, Microsoft Spam, etc.)\nFamiliarity with ITSM (Ticketing System) Applications (ServiceNow, JIRA, Zendesk, etc.)\n Basic network support:\nUnderstanding of a domain/corporate IT environment including PC/Laptop setup\nBasic knowledge of network technologies (LAN, WAN, wireless)\nVPN clients (Cisco, SonicWall, Fortinet, etc.)\nComputer hardware support:\nTroubleshoot issues with laptops, desktops, and thin clients\nUSB device support and other peripherals\n Security support:\nBasic knowledge of security principals and best practices \nVirus and malware identification and remediation.\nAntivirus and Next Gen Antivirus tools (Sophos, Vipre, Crowdstrike, etc.)\nPrinter support:\nSetup/install local, wireless, and network printers\nTroubleshoot hardware printer issues\n Mobile device support:\nSetup and troubleshoot issue with iPhone, Windows Mobile, Android, etc. \nInstall and troubleshoot broadband wireless devices and software. \nHourly Rate Range: $19.00 to $21.00\nPlease note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.\nWe consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.\nReasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.","description_format":"text","description_chars":4452,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-12T21:01:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-13T00:14:25Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/blue-mantis-eux-associate-l1-engineer-remote-us-only","json_url":"https://alion.io/job/blue-mantis-eux-associate-l1-engineer-remote-us-only.json","meta":{"generated_at":"2026-11-13T00:14:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668924},"rest":"https://alion.io/mcp/rest/get_company?id=668924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblue-mantis-eux-associate-l1-engineer-remote-us-only"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblue-mantis-eux-associate-l1-engineer-remote-us-only"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblue-mantis-eux-associate-l1-engineer-remote-us-only"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blue-mantis-eux-associate-l1-engineer-remote-us-only\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblue-mantis-eux-associate-l1-engineer-remote-us-only"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4197610}},{"tool":"search_jobs","arguments":{"company":"bluemantis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4197610},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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