# EUX Associate L1 Engineer - Remote US Only

The EUX - Associate Engineer provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The EUX Associate Engineer is the front line in the Service Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. Key Responsibilities Resolve problems reported to the service desk by phone or web tickets Provide first-level contact and problem resolution for customer issues. Provide timely communication on ticket status and resolution. Update and maintain Help Desk Documentation and knowledgebase articles Review and update Help Desk documentation as assigned. Review and create KB articles. Other functions as directed by management Answer phone calls received by the call center by the SLA. Resolve or escalate issue as needed. Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed. Quickly and effectively communicate with customers within the set

- **Id**: 4197610
- **Url**: <https://alion.io/job/blue-mantis-eux-associate-l1-engineer-remote-us-only>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T21:01:58Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-12T21:01:58Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 4452
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: no
- **Industries**: Managed Security, Managed IT Services (MSP), Cloud Consulting & Migration

## Company

- **Id**: 668924
- **Name**: Blue Mantis
- **Domain**: bluemantis.com
- **Url**: <https://alion.io/company/bluemantis>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Pinpoint

## Salary

- **Min**: 19
- **Max**: 21
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 42000

## Technologies

- **Service Desk** — Optional: no
- **Azure** — Optional: yes
- **Crowdstrike** — Optional: yes
- **ITSM** — Optional: yes
- **Microsoft Office** — Optional: yes
- **Okta** — Optional: yes
- **Outlook** — Optional: yes
- **ServiceNow** — Optional: yes
- **Sophos** — Optional: yes
- **VPN** — Optional: yes
- **Windows** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T21:01:58Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 15
- **Reasons**: conf:3, win:early, comp:junior
- **Computed at**: 2026-11-13T00:15:25Z

## Pay

- **Stated usd annual**: 42000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.