{"id":1266903,"url":"https://alion.io/job/blue-mantis-inside-sales-representative-boston-ma-area","title":"IT Inside Sales Representative - Boston MA Area","company":{"id":668924,"name":"Blue Mantis","domain":"bluemantis.com","url":"https://alion.io/company/bluemantis","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-24T22:39:35Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T08:49:39Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Blue Mantis is seeking an Inside Sales Representative (ISR) to support our rapidly growing SHI channel and wholesale services business. This role will serve as the operational backbone of the sales process, helping manage incoming opportunities, coordinate customer and partner engagements, maintain CRM accuracy, and ensure timely follow-up across a high-volume services pipeline.\nThe ideal candidate is highly organized, process-oriented, customer-focused, and comfortable working across sales, technical, and operational teams. This role will enable senior sales and services personnel to focus on opportunity development, customer engagement, and revenue growth while ensuring opportunities move efficiently through the sales lifecycle. This position was identified as a key investment needed to support expansion of the SHI relationship and improve responsiveness to a growing volume of service opportunities.\nKey Responsibilities\nOpportunity Management\nMonitor inbound requests from SHI sales teams and partner channels.\nCreate and maintain opportunities in Salesforce.\nEnsure opportunities contain accurate forecasts, next steps, close dates, and activity history.\nTrack opportunity progression and proactively identify stalled deals.\nSupport pipeline hygiene and reporting accuracy.\nSales Coordination & Administration\nSchedule discovery calls, customer meetings, internal strategy sessions, and follow-up activities.\nCoordinate calendars across sales representatives, solution architects, practice leaders, and customers.\nManage meeting logistics and ensure action items are documented and completed.\nAssist with opportunity follow-up and customer communications.\nCRM & Reporting\nMaintain Salesforce data quality and opportunity visibility.\nUpdate opportunity stages, estimated values, and forecasting information.\nGenerate reports on pipeline, opportunity types, service offerings, and channel activity.\nSupport management reviews by ensuring accurate and timely data entry.\nPartner & Customer Support\nServe as the first point of coordination for incoming partner-generated services requests.\nCommunicate with internal teams to align resources and assign technical personnel.\nHelp ensure timely responses to partner and customer inquiries.\nSupport the delivery of a consistent and professional customer experience.\nSales Process Execution\nAssist in routing opportunities to the appropriate Solution Architects and Practice Leads.\nTrack proposal, LOE, SOW, CPQ, contracting, and approval workflows.\nMonitor outstanding actions and follow up with stakeholders to keep opportunities moving forward.\nSupport standardized and repeatable sales motions for productized service offerings.\nStrategic Growth Support\nAssist with development and maintenance of service catalogs, sales materials, and partner-facing collateral.\nHelp coordinate business reviews, partner presentations, and account development activities.\nIdentify trends and recurring opportunity types to help improve scalability and operational efficiency.\nSkills, Knowledge and Expertise\nRequired Qualifications\n5 years of inside sales, sales operations, channel sales support, partner management, or business development experience.\nExperience using Salesforce CRM or a comparable CRM platform.\nStrong organizational and project coordination skills.\nExcellent verbal and written communication skills.\nAbility to manage multiple priorities in a fast-paced environment.\nProficiency with Microsoft 365, including Outlook, Teams, Excel, and PowerPoint.\nStrong attention to detail and follow-through.\n\nPreferred Qualifications\nExperience supporting channel, wholesale, VAR, or partner-driven sales organizations.\nExposure to professional services, consulting, managed services, or technology sales.\nUnderstanding of opportunity qualification, forecasting, and sales pipeline management.\nFamiliarity with solution architecture, presales, or technical consulting environments.","description_format":"text","description_chars":3936,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-25T22:39:35Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long 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