{"id":4002278,"url":"https://alion.io/job/blue-mantis-it-eux-onsite-engineer-onsite-boston-ma-area","title":"IT EUX Onsite Engineer - Onsite Boston MA Area","company":{"id":668924,"name":"Blue Mantis","domain":"bluemantis.com","url":"https://alion.io/company/bluemantis","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36,"max":41,"currency":"USD","period":"hour","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T04:16:13Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T21:01:58Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The EUX Onsite Engineer is an advanced Level 1 resource who provides hands-on technical support within a Blue Mantis client environment. The role resolves issues requiring greater technical depth, physical access, or local coordination than a remote Level 1 engineer.\nThe engineer owns incidents and requests through resolution or escalation, supports desk-side and walk-up needs, and performs endpoint deployment and lifecycle activities. Support is delivered onsite, by phone, through remote tools, and in the client’s ITSM platform.\nKey Responsibilities\nEssential Functions & Responsibilities:\nProvide onsite Level 1 and selected Level 2 support for endpoint, application, identity, connectivity, mobile-device, printer, and peripheral issues.\nDiagnose hardware and desk-side issues, replace approved components and peripherals, complete device swaps, and coordinate warranty repairs.\nBuild, image, enroll, configure, deploy, refresh, reclaim, and retire Windows and macOS devices.\nSupport Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Windows Autopilot, Company Portal, and client-standard endpoint tools within assigned permissions.\nTroubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, certificates, and endpoint connectivity; document findings before escalation.\nSupport conference rooms, Microsoft Teams Rooms, displays, cameras, microphones, headsets, and related audiovisual equipment.\nAccept escalations from remote Level 1 engineers when physical presence or deeper troubleshooting is required.\nManage walk-up requests and escalations while maintaining accurate ITSM notes, user communications, categorization, asset records, and resolution details.\nSupport onboarding, offboarding, office moves, new-hire setups, device refreshes, software deployments, and assigned projects.\nProvide timely status updates, set expectations, and confirm restoration before ticket closure.\nCoordinate with Blue Mantis Service Desk leadership, client leadership, internal teams, and vendors to maintain service alignment.\nMaintain knowledge articles, procedures, inventory records, site documentation, and customer environment information.\nProvide scheduled phone or queue coverage when directed and onsite demand permits.\n\nSkills, Knowledge and Expertise\nQualifications:\n\n Required\n Typically 3-5 years of progressive desktop, field, service desk, or end-user computing support experience.\nHands-on experience supporting Windows 11, macOS, Microsoft 365, enterprise applications, hardware, peripherals, printers, and mobile devices.\nExperience imaging, enrolling, deploying, refreshing, replacing, tracking, and securely retiring endpoints.\nWorking knowledge of Active Directory, Microsoft Entra ID, Microsoft Intune, Windows Autopilot, Company Portal, M365 and SCCM or comparable tools.\nPractical knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN, certificates, MFA, and endpoint network troubleshooting.\nExperience with ServiceNow, or a comparable ITSM platform, including ticket ownership, SLA management, documentation, and escalation.\nAbility to independently research and resolve complex issues, manage competing priorities, and recognize when escalation is required.\nStrong customer service, written communication, verbal communication, and executive-support skills.\nAbility to work collaboratively with remote support, infrastructure, security, application, and vendor teams.\nCompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent training is preferred\nExposure to specialized Financial Services applications (Bloomberg, etc.) is a plus.\nWork Environment:\nOnsite office setting with prolonged computer use and regular desk-side support activity.\nMay require travel between assigned client locations and participation in client-scheduled onsite coverage.\nPhysical Requirements:\nAbility to sit for extended periods and operate standard computer and telephone equipment.\nAbility to lift, move, and install end-user computing equipment weighing up to 25 pounds, with or without reasonable accommodation.\nHourly Rate: $36.00 to $41.00\nPlease note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.\n We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.\nReasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.","description_format":"text","description_chars":4906,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-10T04:16:13Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":82000,"is_top_pay":false},"html_url":"https://alion.io/job/blue-mantis-it-eux-onsite-engineer-onsite-boston-ma-area","json_url":"https://alion.io/job/blue-mantis-it-eux-onsite-engineer-onsite-boston-ma-area.json","meta":{"generated_at":"2026-11-13T00:32:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1250,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668924},"rest":"https://alion.io/mcp/rest/get_company?id=668924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblue-mantis-it-eux-onsite-engineer-onsite-boston-ma-area"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblue-mantis-it-eux-onsite-engineer-onsite-boston-ma-area"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblue-mantis-it-eux-onsite-engineer-onsite-boston-ma-area"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blue-mantis-it-eux-onsite-engineer-onsite-boston-ma-area\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblue-mantis-it-eux-onsite-engineer-onsite-boston-ma-area"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4002278}},{"tool":"search_jobs","arguments":{"company":"bluemantis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4002278},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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