{"id":3822029,"url":"https://alion.io/job/blue-moon-metals-technical-support-analyst-senior-miningmineral-processing","title":"Technical Support Analyst, Senior - Mining/Mineral Processing","company":{"id":668907,"name":"Blue Moon Metals","domain":"bluemoonmetals.com","url":"https://alion.io/company/bluemoonmetals","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T16:58:28Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T22:06:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Technical Support Analyst, Senior - Mining/Mineral Processing\nLocation: Toronto, ON \nHybrid Role: 2-3X on site\n\nThe Opportunity \nWe are seeking a Senior Technical Support Analyst to deliver advanced end-user support across our corporate and global operations. Reporting to the Lead, End User Support, you will be a trusted escalation point for complex technical issues and will provide a high standard of support to employees at all levels, including executives. You will help maintaina secure and productive workplace across corporate offices, remote work environments, and operational locations. \nWhat You Will Do \nEnd User and Executive Support \nProvide responsive, discreet, and professional support to employees at all levels, including executives and other high-priority users. \nOwn complex incidents involving Windows devices, mobile devices, Microsoft 365, applications, hardware, peripherals, and connectivity. \nAct as a senior escalation point, coordinating with infrastructure, cybersecurity, application teams, and external service providers through resolution. \nSupport onboarding, offboarding, workstation deployments, device refreshes, and access requirements. \nModern Workplace and Office Technology \nProvide advanced support for Outlook, Teams, OneDrive, SharePoint, Microsoft Office, Microsoft Intune, and Microsoft Entra ID. \nSupport Microsoft Teams Rooms and other meeting-room technologies, including displays, cameras, microphones, audio systems, and conferencing peripherals. \nSupport printers, multifunction devices, laptops, docking stations, monitors, mobile devices, and related workplace technology. \nNetworking and Cybersecurity \nDiagnose LAN, Wi-Fi, VPN, internet, DNS, DHCP, and network-access issues affecting users and office devices. \nApply corporate security standards for endpoint configuration, device compliance, identity and access, MFA, Conditional Access, patching, and vulnerability remediation. \nRecognize and escalate suspected phishing, malware, account compromise, or other cybersecurity incidents, and support containment and remediation activities. \nGlobal Service and Continuous Improvement \nProvide remote support to users globally and collaborate with site-based IT resources, contributing to site support where applicable. \nMaintain accurateincidents, service requests, technical procedures, and knowledge articles in the IT service management platform. \nMentor other support team members, identifyrecurring issues, and recommend practical improvements to tools, standards, and processes. \nContribute to technology rollouts, office and site mobilizations, hardware lifecycle activities, and IT projects; travel occasionally when required. \nWhat You Bring \nDiploma or degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience. \nTypically5+ years of corporate end-user, desktop, or technical support experience, including executive or VIP support. \nStrong experience with Windows, Microsoft 365, Teams, OneDrive, SharePoint, Microsoft Intune, and Microsoft Entra ID. \nStrong knowledge of laptops, mobile devices, printers, meeting-room systems, and corporate workplace technology. \nStrong networking fundamentals, including TCP/IP, Wi-Fi, DNS, DHCP, VPN, and structured troubleshooting. \nPractical knowledge of endpoint security, identity security, MFA, Conditional Access, patching, and security incident escalation. \nExperience supporting users across multiple offices, countries, or time zones is an asset. \nMicrosoft 365 Certified: Endpoint Administrator Associate, CompTIA Network+, CompTIA Security+, or equivalent experience is an asset. \nHow You Work \nExcellent customer service, communication, and stakeholder-managementskills. \nSound judgment, professionalism, and discretion when supporting executives or handling confidential information. \nStrong ownership, prioritization, analytical thinking, and follow-through. \nAbility to explain technical issues clearly to non-technical users and remain effective under pressure. \nA collaborative, security-conscious, and continuous-improvement mindset. \nWhy this role matters: You will help employees work securely and productively, whether they are in a corporate office, working remotely, or supporting one of our operational locations. \nAbout Blue Moon Metals\nBlue Moon Metals Inc. is a publicly traded metals and mining company advancing a global portfolio of mineral development and operating projects. As the company grows its corporate, project, and remote site operations, the IT & Cybersecurity team is building the internal capability required to protect both enterprise IT and operational technology (OT) environments across the business.\nWhat Blue Moon Metals Offers\nThe opportunity to help build a cybersecurity program from the ground up across a global mining organization.\nExposure to both enterprise IT and industrial OT/ICS security in a hands-on, high-impact role.\nA collaborative team environment based at our Toronto headquarters.\nCompetitive compensation and benefits package.\nPay Range and Compensation Package \nCompensation and benefits details will be discussed during the interview process. \nEqual Opportunity Statement \nWe are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals. We thank all applicants for their interest; only those selected for an interview will be contacted.","description_format":"text","description_chars":5432,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Petroleum & Mining Engineering","Mining","Information Security","Non-ferrous Metals"],"lifecycle":[{"event":"open","at":"2026-11-05T17:35:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":44,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/blue-moon-metals-technical-support-analyst-senior-miningmineral-processing","json_url":"https://alion.io/job/blue-moon-metals-technical-support-analyst-senior-miningmineral-processing.json","meta":{"generated_at":"2026-11-09T22:33:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668907},"rest":"https://alion.io/mcp/rest/get_company?id=668907"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblue-moon-metals-technical-support-analyst-senior-miningmineral-processing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblue-moon-metals-technical-support-analyst-senior-miningmineral-processing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblue-moon-metals-technical-support-analyst-senior-miningmineral-processing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blue-moon-metals-technical-support-analyst-senior-miningmineral-processing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblue-moon-metals-technical-support-analyst-senior-miningmineral-processing"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3822029}},{"tool":"search_jobs","arguments":{"company":"bluemoonmetals.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3822029},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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