# Technical Support Analyst, Senior - Mining/Mineral Processing

Technical Support Analyst, Senior - Mining/Mineral Processing Location: Toronto, ON Hybrid Role: 2-3X on site The Opportunity We are seeking a Senior Technical Support Analyst to deliver advanced end-user support across our corporate and global operations. Reporting to the Lead, End User Support, you will be a trusted escalation point for complex technical issues and will provide a high standard of support to employees at all levels, including executives. You will help maintaina secure and productive workplace across corporate offices, remote work environments, and operational locations. What You Will Do End User and Executive Support Provide responsive, discreet, and professional support to employees at all levels, including executives and other high-priority users. Own complex incidents involving Windows devices, mobile devices, Microsoft 365, applications, hardware, peripherals, and connectivity. Act as a senior escalation point, coordinating with infrastructure, cybersecurity, application teams, and external service providers through resolution. Support onboarding, offboarding, workstation deployments, device refreshes, and access requirements. Modern Workplace and Of

- **Id**: 3822029
- **Url**: <https://alion.io/job/blue-moon-metals-technical-support-analyst-senior-miningmineral-processing>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Toronto, Canada
- **Countries**: CA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T16:58:28Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-10T08:44:37Z
- **Board verified**: yes
- **Days open**: 4
- **Description format**: text
- **Description chars**: 5432
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Petroleum & Mining Engineering, Mining, Information Security, Non-ferrous Metals

## Company

- **Id**: 668907
- **Name**: Blue Moon Metals
- **Domain**: bluemoonmetals.com
- **Url**: <https://alion.io/company/bluemoonmetals>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 44
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **DHCP** — Optional: no
- **DNS** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Microsoft Office** — Optional: no
- **Microsoft Teams** — Optional: no
- **OneDrive** — Optional: no
- **Outlook** — Optional: no
- **SharePoint** — Optional: no
- **TCP/IP** — Optional: no
- **VPN** — Optional: no
- **Wi-Fi** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 4

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Canada** — Iso: CA; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T17:35:02Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 44
- **Reasons**: conf:3, velocity, win:early
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.