General Manager- Large Full-Service Hotel Pittsburgh area

GENERAL MANAGER

Confidential Search - Full-Service Hotel | Pittsburgh, Pennsylvania

Position Overview

A prominent, approximately 700-room, full-service hotel in the Pittsburgh market is seeking an accomplished and highly visible General Manager to lead all aspects of hotel operations.

This is a confidential search for a hands-on hospitality executive who can strengthen operational discipline, elevate the guest experience, develop a high-performing leadership team and improve financial results. The successful candidate will bring significant experience leading a large, complex full-service hotel with extensive rooms, food and beverage, convention, banquet and group-business operations.

Key Responsibilities

Leadership and Culture

• Provide strategic and operational leadership for all hotel departments.
• Establish clear performance expectations and accountability across the executive committee and department leadership teams.
• Build a collaborative, service-focused culture that supports associate engagement, retention and professional development.
• Maintain a visible presence throughout the hotel and actively engage with guests, associates, customers and community partners.
• Coach, develop and hold leaders accountable for measurable results.
• Support effective workforce planning, succession planning and leadership development.

Hotel Operations

• Oversee all rooms, front office, housekeeping, engineering, security, food and beverage, banquet, convention and administrative operations.
• Ensure consistent execution of brand standards, service expectations and operating procedures.
• Maintain exceptional standards for cleanliness, safety, maintenance and overall property condition.
• Establish effective daily operating rhythms, including leadership meetings, departmental reviews and follow-up processes.
• Identify operational gaps and implement sustainable corrective-action plans.
• Lead the hotel effectively during high-occupancy periods, major events, citywide conventions and significant group arrivals.

Financial Performance

• Assume full responsibility for hotel revenue, profitability, cash flow and overall financial performance.
• Develop and execute annual operating and capital budgets.
• Monitor labor, productivity, departmental expenses and cost controls without compromising service quality.
• Review forecasts, financial statements and operational reports to identify risks and opportunities.
• Partner with revenue management and commercial leadership to maximize occupancy, ADR, RevPAR and total hotel revenue.
• Ensure department leaders understand their financial responsibilities and are accountable for budget performance.

Sales and Commercial Strategy

• Partner with sales, revenue management and marketing leaders to strengthen group, convention, corporate, transient and local-market business.
• Maintain strong relationships with key customers, meeting planners, ownership representatives and community stakeholders.
• Evaluate market conditions, competitive performance and demand trends to support effective commercial decisions.
• Drive strategies that improve food and beverage, banquet and ancillary revenue.
• Represent the hotel professionally within the Pittsburgh business, tourism and hospitality communities.

Guest Experience and Brand Compliance

• Champion a culture of genuine hospitality and responsive service recovery.
• Monitor guest feedback, service scores and online reputation indicators.
• Require timely investigation and resolution of recurring guest concerns.
• Ensure compliance with applicable brand standards, quality-assurance requirements and improvement plans.
• Prepare the hotel for inspections, audits and brand reviews.

Talent and Employee Relations

• Partner with Human Resources to recruit, onboard, develop and retain qualified talent.
• Ensure consistent execution of performance management, attendance, training and corrective-action processes.
• Maintain a respectful, equitable and professional workplace.
• Promote strong communication between hotel leadership and associates.
• Ensure compliance with applicable employment laws, company policies and collective bargaining obligations, where applicable.

Safety, Risk and Asset Protection

• Maintain rigorous standards for workplace safety, emergency preparedness, security and incident reporting.
• Ensure compliance with fire, life-safety, health, sanitation and accessibility requirements.
• Partner with engineering and ownership on preventive maintenance and capital planning.
• Protect the hotel’s physical assets, reputation and financial interests.
• Ensure prompt investigation, documentation and follow-up regarding accidents, claims and material operational incidents.

Qualifications

• Minimum of 10 years of progressive hotel leadership experience.
• At least five years of recent General Manager, Hotel Manager or senior executive-level experience in a large, full-service hotel.
• Demonstrated success leading a complex property with significant group, convention, banquet and food and beverage operations.
• Experience managing a hotel of substantial size and operational complexity; experience with 500 or more guestrooms strongly preferred.
• Strong financial acumen with demonstrated responsibility for budgeting, forecasting, labor management and profit improvement.
• Proven ability to improve guest satisfaction, associate engagement and operational performance.
• Experience with major internationally recognized hotel brands strongly preferred.
• Experience working with ownership or asset-management representatives.
• Strong executive presence, communication skills and ability to lead through change.
• Bachelor’s degree in hospitality, business administration or a related field preferred; equivalent leadership experience will be considered.
• Ability to work on-site and maintain the schedule and availability required to lead a large, continuously operating hotel.

Ideal Leadership Profile

The successful candidate will be:

• A visible, engaged and hands-on hotel leader.
• Commercially minded and financially disciplined.
• Comfortable operating in a fast-paced, high-volume environment.
• Decisive while remaining collaborative and approachable.
• Skilled at rebuilding teams, strengthening accountability and creating operational consistency.
• Passionate about guest service and associate development.
• Capable of balancing immediate performance needs with the hotel’s long-term positioning.

Confidentiality

This search is being conducted confidentially. Qualified candidates will receive additional information regarding the property, ownership structure, compensation and selection process at the appropriate stage.

Interested candidates should submit a résumé outlining relevant full-service hotel leadership experience and measurable operational and financial accomplishments.

We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other legally protected status.