{"id":3776298,"url":"https://alion.io/job/blue-yonder-software-engineer-ii-servicenow-itsm","title":"Software Engineer II - ServiceNow & ITSM","company":{"id":4097,"name":"Blue Yonder","domain":"blueyonder.com","url":"https://alion.io/company/blue-yonder","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-04T17:20:07Z","employer_posted_date":null,"last_verified_at":"2026-11-04T17:20:07Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Job Summary\n\nThe Software Engineer - ServiceNow ITSM is responsible for developing, configuring, and supporting ServiceNow IT Service Management (ITSM) solutions. This role focuses on delivering and maintaining Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and CMDB capabilities while partnering with business and technical teams to enhance service delivery and operational efficiency.\n\nKey Responsibilities\n\n Configure, develop, and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.\n Develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and Script Includes.\n Support Service Catalog and Employee Center enhancements.\n Troubleshoot platform issues and provide application support.\n Participate in platform upgrades, testing, deployments, and release activities.\n Collaborate with stakeholders to gather requirements and deliver scalable solutions.\n Support service management process improvements and automation initiatives.\n Maintain platform documentation and technical specifications.\n\nRequired Qualifications\n\n 3+ years of ServiceNow development or administration experience.\n Experience supporting ITSM modules and service management processes.\n Strong JavaScript and ServiceNow platform development skills.\n Experience with Flow Designer, Service Catalog, and platform configuration.\n Strong analytical and problem-solving skills.\n\nPreferred Qualifications\n\n ServiceNow CSA certification.\n ITIL Foundation certification.\n Experience with Employee Center and Knowledge Management.\n Experience working in Agile development environments.\n\nOur Values\n\nIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours Find out here: Core Values\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.","description_format":"text","description_chars":2108,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain","Supply Chain AI","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-04T23:09:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":29,"reasons":["seen:5","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/blue-yonder-software-engineer-ii-servicenow-itsm","json_url":"https://alion.io/job/blue-yonder-software-engineer-ii-servicenow-itsm.json","meta":{"generated_at":"2026-11-10T17:54:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4097},"rest":"https://alion.io/mcp/rest/get_company?id=4097"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblue-yonder-software-engineer-ii-servicenow-itsm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblue-yonder-software-engineer-ii-servicenow-itsm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblue-yonder-software-engineer-ii-servicenow-itsm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blue-yonder-software-engineer-ii-servicenow-itsm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblue-yonder-software-engineer-ii-servicenow-itsm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3776298}},{"tool":"search_jobs","arguments":{"company":"blueyonder.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3776298},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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