{"id":2769424,"url":"https://alion.io/job/blue-yonder-sr-support-engineer-1-mulemiddleware-supportsqlpythonsnowflake","title":"Sr Support Engineer 1 - Mule/Middleware Support/SQL/Python/Snowflake","company":{"id":4097,"name":"Blue Yonder","domain":"blueyonder.com","url":"https://alion.io/company/blue-yonder","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Data Science","role_family":"Data Science","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":41000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ActiveMQ","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AppDynamics","optional":false},{"name":"Azure","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"MuleSoft","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Snowflake","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Zabbix","optional":false},{"name":"Apex","optional":true},{"name":"ElasticSearch","optional":true},{"name":"ETL/ELT","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:54:23Z","employer_posted_date":null,"last_verified_at":"2026-10-02T00:54:23Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Overview:\nLeading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's Best Places to Work\nSeeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.\n\nScope:\nCore responsibilities to include support and administration of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services.\nThe team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue Yonder Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc\n\nOur current technical environment:\nSoftware: Python, MuleSoft, API's\nDatabase: MS SQL Server, Snowflake\nCloud Architecture: MS Azure\nFrameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)\n\nWhat you'll do:\nProvide technical support for applications and services based on Python & Mulesoft\nSupport and resolve technical issues of Python based adapters and services including other Platform/Integration components\nTechnical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services\nDeploying, upgrading, and supporting Python / Mule /AMQ / services/technologies\nWorking with customer/application/product teams ensuring the deadlines are not breached\nIdentifying areas improvement and cutting down the manual effort through automation\n\nWhat we are looking for: \nBachelor's degree (STEM preferred) and minimum 5 to 8 years of experience in Software development/support\nAbility to work flexible hours in shifts and the ability to support 24x7 production support operations\nStrong customer facing skills and communication skills (verbal and written)\nStrong knowledge of service management processes like incident, service request, change and problem\nWorking knowledge of ticket tracking tools like Salesforce/Service now/Jira\nStrong troubleshooting skills\nGood working knowledge on SQL (preferably Microsoft SQL server)\nWorking knowledge of API's (REST and SOAP)\nExperience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting\nExperience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ\nExperience is using ARM for monitoring and analysis of the environments\nExperience in working on Windows and Linux Operating System\nExperience troubleshooting/Managing Runtime Servers\nExperience working with Python & Mulesoft Connectors - Standard/Custom\nExperience troubleshooting and performance tuning of ESB/middleware components\nLearn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.\nSaaS/Cloud/Azure experience a plus\nWillingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time\nExperience working with any Planning or Execution Systems is a plus.\nPrior systems administration/application configuration management experience is preferred.\nAbility to adapt and respond to fast moving & changing project environments\nCapable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.\nWell organized and ability to meet deadlines and multi-task.\n\nOur Values\n\nIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here: \n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.","description_format":"text","description_chars":4262,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain","Supply Chain AI","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-17T03:17:59Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.865,"p_room":0.9,"age_days":19,"expected_fill_days":37,"reasons":["seen:19","velocity","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/blue-yonder-sr-support-engineer-1-mulemiddleware-supportsqlpythonsnowflake","json_url":"https://alion.io/job/blue-yonder-sr-support-engineer-1-mulemiddleware-supportsqlpythonsnowflake.json","meta":{"generated_at":"2026-10-21T23:07:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32887,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4097},"rest":"https://alion.io/mcp/rest/get_company?id=4097"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fblue-yonder-sr-support-engineer-1-mulemiddleware-supportsqlpythonsnowflake"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fblue-yonder-sr-support-engineer-1-mulemiddleware-supportsqlpythonsnowflake"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fblue-yonder-sr-support-engineer-1-mulemiddleware-supportsqlpythonsnowflake"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/blue-yonder-sr-support-engineer-1-mulemiddleware-supportsqlpythonsnowflake\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fblue-yonder-sr-support-engineer-1-mulemiddleware-supportsqlpythonsnowflake"}]}